Switchboard Operator

Grandview Medical Center; Birmingham (AL); On-site; USD 32,000 - 42,000; Full time

Job summary

Grandview Medical Center in Birmingham, AL is seeking a Switchboard Operator to manage incoming and outgoing calls, provide courteous information to patients, staff, and providers, and dispatch calls to the correct departments in a busy hospital environment.

The position requires 0–2 years in customer service or healthcare, with 1–2 years of switchboard experience preferred. Day shift, full-time schedule, and reliable attendance are expected.

Qualifications

• 0–2 years of experience in customer service or healthcare.
• 1–2 years of switchboard experience preferred.
• High school diploma required.

Responsibilities

• Answers all incoming calls promptly and routes to the appropriate department.
• Carries out paging procedures for employees, providers and on-call staff.
• Provides accurate information to patients, staff and external customers.
• Transfers calls to the proper extension for seamless communication.
• Coordinates emergency codes and disaster communications as needed.
• Screens and verifies demographic information and maintains records.

Skills

Switchboard operation

Verbal communication

Customer service

High call volume management

Attention to detail

Emergency communication

Education

High School Diploma

Tools

Telecommunications equipment

Job description

Job Summary

The Switchboard Operator is responsible for managing incoming and outgoing calls, providing routine information, and dispatching calls to the appropriate departments, personnel, or providers in a professional and courteous manner. This role also handles paging requests, assists with emergency communications, and ensures accurate and timely information delivery to patients, staff, providers, and external customers.

Essential Functions

• Answers all incoming calls promptly, greeting callers professionally and courteously, and routes them to the appropriate department or individual based on evaluation of the caller's needs.
• Carries out paging procedures for employees, providers, rapid response teams, and other essential personnel, including during emergency or disaster situations.
• Acts as an information hub by providing accurate assistance to patients, employees, and external customers.
• Transfers calls accurately to the proper extension, ensuring seamless communication for customers and staff.
• Coordinates communication for emergency codes and disasters, ensuring timely notifications to on-call and rapid response staff as needed.
• Screens and verifies demographic information, corrects errors as needed, and organizes paperwork accurately, including inpatient documentation for the Business Office.
• Provides instructions to patients for accessing external operators for long-distance calls and assists with any other general inquiries.
• Maintains detailed records of all pages, notifications, and calls as required by facility protocols.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Qualifications

• 0-2 years of experience in customer service, call center, or healthcare setting required
• 1-2 years of switchboard experience preferred

Knowledge, Skills and Abilities

• Proficient in operating switchboard or telecommunications equipment.
• Excellent verbal communication and customer service skills.
• Ability to manage high call volumes in a calm and professional manner.
• Strong organizational skills with attention to detail.
• Capable of handling emergency communication processes effectively.
• Knowledge of hospital policies, codes, and procedures is a plus.

Job Info

• Job Identification 164928
• Job Category Ancillary Services
• Posting Date 09/16/2026, 08:43 PM
• Degree Level High School Graduate
• Job Schedule Full time
• Job Shift Day
• Locations 3690 Grandview Pkwy, Birmingham, AL, 35243, US