Healthcare Switchboard & Emergency Communications Specialist

Gadsden Regional Medical Center; Gadsden (AL); On-site; USD 32,000 - 42,000; Full time

Job summary

Gadsden Regional Medical Center is seeking a Switchboard Operator to manage incoming and outgoing calls, provide routine information, and dispatch requests to the appropriate departments in a professional manner. This role also handles paging and emergency communications to support patients, staff, providers, and external customers.

You will maintain accurate records of pages and calls, assist with demographics and inquiries, and ensure timely notifications during emergencies.

Qualifications

• Proficient in operating switchboard or telecommunications equipment.
• Excellent verbal communication and customer service skills.
• Ability to manage high call volumes in a calm and professional manner.
• Strong organizational skills with attention to detail.
• Capable of handling emergency communication processes effectively.
• Knowledge of hospital policies, codes, and procedures is a plus.

Responsibilities

• Answers all incoming calls promptly, greeting callers professionally and courteously, and routes them to the appropriate department or individual based on evaluation of the caller's needs.
• Carries out paging procedures for employees, providers, rapid response teams, and other essential personnel, including during emergency or disaster situations.
• Acts as an information hub by providing accurate assistance to patients, employees, and external customers.
• Transfers calls accurately to the proper extension, ensuring seamless communication for customers and staff.
• Coordinates communication for emergency codes and disasters, ensuring timely notifications to on-call and rapid response staff as needed.
• Screens and verifies demographic information, corrects errors as needed, and organizes paperwork accurately, including inpatient documentation for the Business Office.
• Provides instructions to patients for accessing external operators for long-distance calls and assists with any other general inquiries.
• Maintains detailed records of all pages, notifications, and calls as required by facility protocols.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Skills

Switchboard operation

Verbal communication

Customer service

Call volume management

Attention to detail

Emergency communication

Job description

Gadsden Regional Medical Center is seeking a Switchboard Operator to manage incoming and outgoing calls, provide routine information, and dispatch requests to the appropriate departments in a professional manner. This role also handles paging and emergency communications to support patients, staff, providers, and external customers.

You will maintain accurate records of pages and calls, assist with demographics and inquiries, and ensure timely notifications during emergencies.