Healthcare Switchboard Operator & Dispatcher

Grandview Medical Center - Birmingham, AL; Birmingham (AL); On-site; USD 32,000 - 42,000; Full time

Job summary

Grandview Medical Center - Birmingham, AL is seeking a Switchboard Operator to manage incoming and outgoing calls, provide routine information, and dispatch to departments with professionalism. The role includes paging, emergency communications, and accurate information delivery to patients, staff, providers, and external customers.

The position requires strong communication skills, ability to handle high call volumes, and compliance with hospital policies.

Qualifications

• 0-2 years of experience in customer service, call center, or healthcare setting required.
• 1-2 years of switchboard experience preferred.

Responsibilities

• Answers all incoming calls promptly, greeting callers professionally and routing them appropriately.
• Carries out paging procedures for employees, providers, rapid response teams, and other essential personnel.
• Acts as an information hub by providing accurate assistance to patients, employees, and external customers.
• Transfers calls accurately to proper extensions to ensure seamless communication.
• Coordinates communication for emergency codes and disasters and notifies on-call staff as needed.

Skills

Customer service

Verbal communication

Switchboard operations

Job description

Grandview Medical Center - Birmingham, AL is seeking a Switchboard Operator to manage incoming and outgoing calls, provide routine information, and dispatch to departments with professionalism. The role includes paging, emergency communications, and accurate information delivery to patients, staff, providers, and external customers.

The position requires strong communication skills, ability to handle high call volumes, and compliance with hospital policies.