Healthcare Switchboard Operator – Emergency Communications

Grandview Medical Center; Birmingham (AL); On-site; USD 32,000 - 42,000; Full time

Job summary

Grandview Medical Center in Birmingham, AL is seeking a Switchboard Operator to manage incoming and outgoing calls, provide courteous information to patients, staff, and providers, and dispatch calls to the correct departments in a busy hospital environment.

The position requires 0–2 years in customer service or healthcare, with 1–2 years of switchboard experience preferred. Day shift, full-time schedule, and reliable attendance are expected.

Qualifications

• 0–2 years of experience in customer service or healthcare.
• 1–2 years of switchboard experience preferred.
• High school diploma required.

Responsibilities

• Answers all incoming calls promptly and routes to the appropriate department.
• Carries out paging procedures for employees, providers and on-call staff.
• Provides accurate information to patients, staff and external customers.
• Transfers calls to the proper extension for seamless communication.
• Coordinates emergency codes and disaster communications as needed.
• Screens and verifies demographic information and maintains records.

Skills

Switchboard operation

Verbal communication

Customer service

High call volume management

Attention to detail

Emergency communication

Education

High School Diploma

Tools

Telecommunications equipment

Job description

Grandview Medical Center in Birmingham, AL is seeking a Switchboard Operator to manage incoming and outgoing calls, provide courteous information to patients, staff, and providers, and dispatch calls to the correct departments in a busy hospital environment.

The position requires 0–2 years in customer service or healthcare, with 1–2 years of switchboard experience preferred. Day shift, full-time schedule, and reliable attendance are expected.