Healthcare Switchboard & Emergency Operator

Iaw, Inc.; Philadelphia (Philadelphia County); On-site; USD 19,000 - 25,000; Part time

Job summary

A healthcare services provider is seeking a part-time Telephone/Switchboard Operator to provide crucial telecommunications support at the Philadelphia VA Medical Center. The role involves managing calls professionally, emergency response, and complying with HIPAA regulations. Ideal candidates will have strong communication skills and some experience in a call center environment. Training in HIPAA and VA policies is provided. This position is on-site in Philadelphia, PA, contributing significantly to patient care and safety.

Qualifications

• Must pass background check and security clearance.
• HIPAA and VA training required (provided).

Responsibilities

• Answer all incoming internal and external calls promptly and professionally.
• Operate computerized switchboard and paging systems.
• Route patient, staff, and public inquiries appropriately.
• Respond to emergency calls and alarms.
• Maintain call logs, incident records, and ward information.

Skills

Strong communication and customer service skills

Medical terminology knowledge

1–2 years of call center or telephone operator experience

Education

High school diploma or Associate Degree

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

A healthcare services provider is seeking a part-time Telephone/Switchboard Operator to provide crucial telecommunications support at the Philadelphia VA Medical Center. The role involves managing calls professionally, emergency response, and complying with HIPAA regulations. Ideal candidates will have strong communication skills and some experience in a call center environment. Training in HIPAA and VA policies is provided. This position is on-site in Philadelphia, PA, contributing significantly to patient care and safety.