24/7 Telecenter Supervisor & Lead Operator

Iaw, Inc.; Philadelphia (Philadelphia County); On-site; USD 50,000 - 70,000; Full time

Job summary

A healthcare service provider is seeking a Telephone Services Supervisor in Philadelphia to oversee a 24/7 switchboard operation. Responsibilities include supervising staff, managing schedules, and ensuring compliance with VA policies. Candidates should have at least 3 years of call center experience and strong leadership skills. This on-site role at a medical facility requires proficiency in Microsoft Office and the ability to maintain a VA security clearance.

Qualifications

• 3+ years of call center or telecommunications experience.
• Prior supervisory or lead experience preferred.
• Ability to obtain and maintain VA security clearance.

Responsibilities

• Supervise daily telephone operator operations across all shifts and ensure compliance.
• Prepare and manage schedules and rotations.
• Train and onboard new operators.

Skills

Leadership

Organizational skills

HIPAA compliance

Microsoft Office proficiency

Education

High school diploma (Associate’s degree preferred)

Job description

A healthcare service provider is seeking a Telephone Services Supervisor in Philadelphia to oversee a 24/7 switchboard operation. Responsibilities include supervising staff, managing schedules, and ensuring compliance with VA policies. Candidates should have at least 3 years of call center experience and strong leadership skills. This on-site role at a medical facility requires proficiency in Microsoft Office and the ability to maintain a VA security clearance.