24/7 Medical Switchboard & Emergency Dispatcher

Iaw, Inc.; Philadelphia (Philadelphia County); On-site; USD 35,000 - 45,000; Full time

Job summary

Iaw, Inc. in Philadelphia is seeking a Telephone/Switchboard Operator to provide 24/7 telecommunications support for the VA Medical Center. This role ensures critical patient care and emergency response.

Responsibilities include answering calls, operating switchboards, and responding to emergencies. Candidates should have strong communication skills and a high school diploma or associate degree, with prior call center experience preferred.

Qualifications

• 1–2 years of call center or telephone operator experience.
• Knowledge of medical terminology preferred.
• Ability to pass background check and security clearance.

Responsibilities

• Answer all incoming calls promptly and professionally.
• Operate switchboard and paging systems.
• Route inquiries appropriately and respond to emergencies.

Skills

Communication skills

Customer service skills

Education

High school diploma or Associate Degree

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Iaw, Inc. in Philadelphia is seeking a Telephone/Switchboard Operator to provide 24/7 telecommunications support for the VA Medical Center. This role ensures critical patient care and emergency response.

Responsibilities include answering calls, operating switchboards, and responding to emergencies. Candidates should have strong communication skills and a high school diploma or associate degree, with prior call center experience preferred.