Healthcare Switchboard & Emergency Communications Operator

Saint Luke's North Hospital; Kansas City (MO); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical health plans

Tuition reimbursement

Paid time off

Retirement contributions

Employee Assistance Program

Job summary

Saint Luke's North Hospital in Kansas City is seeking a Telephone Operator to join our team. You will answer inbound calls to the switchboard and distribute calls to the appropriate department or individual, handling emergency events calmly according to facility procedures.

Responsibilities include providing information to callers, maintaining logs, dispatching security using radios, monitoring alarms, and notifying responsible parties as needed.

Qualifications

• Applicable Experience: 2 years

Responsibilities

• Provides helpful information to internal and external callers
• Maintains detailed documentation in communication logs
• Dispatches Security requests using two way radios
• Monitors alerts and alarms
• Notifies departments or individuals when required; assists with mentoring and training of new employees

Skills

Customer service

Interpersonal skills

Empathy

Job description

Saint Luke's North Hospital in Kansas City is seeking a Telephone Operator to join our team. You will answer inbound calls to the switchboard and distribute calls to the appropriate department or individual, handling emergency events calmly according to facility procedures.

Responsibilities include providing information to callers, maintaining logs, dispatching security using radios, monitoring alarms, and notifying responsible parties as needed.