Hospital Switchboard & Emergency Communications Operator

Saint Luke's; Kansas City (MO); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Medical health plans

Tuition reimbursement

Paid time off

Retirement contributions

Employee Assistance Program

Job summary

Saint Luke's Hospital in Kansas City is seeking a Telephone Operator to join our team. You will answer inbound calls to the switchboard and distribute calls to the appropriate department or individual, following established emergency protocols.

The position requires strong customer service, empathy in crisis situations, and the ability to work autonomously or with a team. Shift details include Monday, Tuesday, and Friday 9:30am-8:00pm with every other weekend.

Qualifications

• 2 years of applicable experience.
• Strong customer service skills.
• Ability to work independently and in a team.

Responsibilities

• Answers inbound calls and distributes to the appropriate department or individual.
• Maintains detailed documentation in the appropriate communication logs.
• Dispatches Security requests using two way radios in a timely manner.
• Monitors alerts and alarms.
• Notifies appropriate departments or individuals when required.
• Assists with mentoring and training of new employees.

Skills

Customer service

Communication

Prioritization

Job description

Saint Luke's Hospital in Kansas City is seeking a Telephone Operator to join our team. You will answer inbound calls to the switchboard and distribute calls to the appropriate department or individual, following established emergency protocols.

The position requires strong customer service, empathy in crisis situations, and the ability to work autonomously or with a team. Shift details include Monday, Tuesday, and Friday 9:30am-8:00pm with every other weekend.