Telephone Operator

Saint Luke's; Kansas City (MO); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Medical health plans

Tuition reimbursement

Paid time off

Retirement contributions

Employee Assistance Program

Job summary

Saint Luke's Hospital in Kansas City is seeking a Telephone Operator to join our team. You will answer inbound calls to the switchboard and distribute calls to the appropriate department or individual, following established emergency protocols.

The position requires strong customer service, empathy in crisis situations, and the ability to work autonomously or with a team. Shift details include Monday, Tuesday, and Friday 9:30am-8:00pm with every other weekend.

Qualifications

• 2 years of applicable experience.
• Strong customer service skills.
• Ability to work independently and in a team.

Responsibilities

• Answers inbound calls and distributes to the appropriate department or individual.
• Maintains detailed documentation in the appropriate communication logs.
• Dispatches Security requests using two way radios in a timely manner.
• Monitors alerts and alarms.
• Notifies appropriate departments or individuals when required.
• Assists with mentoring and training of new employees.

Skills

Customer service

Communication

Prioritization

Job description

Job Description

Saint Luke'S Hospital in Kansas City is seeking a Telephone Operator to join our team. You will have the opportunity to answer inbound calls to the switchboard and distribute the calls to the appropriate department or individual. This position handles all emergency events in a calm and efficient manner following the established process for the facility in which the emergency event occurs.

Job Description

Saint Luke'S Hospital in Kansas City is seeking a Telephone Operator to join our team. You will have the opportunity to answer inbound calls to the switchboard and distribute the calls to the appropriate department or individual. This position handles all emergency events in a calm and efficient manner following the established process for the facility in which the emergency event occurs.

Shift Details

Monday, Tuesday, and Friday 9:30am-8:00pm. Every other weekend.

Responsibilities

• Provides helpful information to internal and external callers
• Maintains detailed documentation in the appropriate communication logs
• Dispatches Security requests using two way radios in a timely manner
• Monitors alerts and alarms
• Notifies appropriate departments or individuals when required
• Assists with mentoring and training of new employees

We are looking for someone with exceptional interpersonal skills and empathy for those in crisis. The ideal candidate has strong critical thinking skills, the ability to handle multiple tasks at once, prioritize work, and manage interruptions easily. To be successful in this role, strong customer service skills, willingness to work, adaptability and an eagerness to learn is required. This position will require you to work autonomously as well as with a team.

Why Saint Luke'S?

Benefits

We believe in creating a collaborative environment, while looking for innovative ways to improve. We offer competitive salaries and benefits packages to all eligible employees:

• Medical health plans
• Tuition reimbursement
• Paid time off
• Retirement contributions
• Employee Assistance Program

Job Requirements

Applicable Experience:

2 years

Job Details

Full Time

Day (United States of America)