Telephone Operator

Saint Luke's North Hospital; Kansas City (MO); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical health plans

Tuition reimbursement

Paid time off

Retirement contributions

Employee Assistance Program

Job summary

Saint Luke's North Hospital in Kansas City is seeking a Telephone Operator to join our team. You will answer inbound calls to the switchboard and distribute calls to the appropriate department or individual, handling emergency events calmly according to facility procedures.

Responsibilities include providing information to callers, maintaining logs, dispatching security using radios, monitoring alarms, and notifying responsible parties as needed.

Qualifications

• Applicable Experience: 2 years

Responsibilities

• Provides helpful information to internal and external callers
• Maintains detailed documentation in communication logs
• Dispatches Security requests using two way radios
• Monitors alerts and alarms
• Notifies departments or individuals when required; assists with mentoring and training of new employees

Skills

Customer service

Interpersonal skills

Empathy

Job description

Shift Details

Saint Luke's Hospital in Kansas City is seeking a Telephone Operator to join our team.

You will have the opportunity to answer inbound calls to the switchboard and distribute the calls to the appropriate department or individual. This position handles all emergency events in a calm and efficient manner following the established process for the facility in which the emergency event occurs.

Monday, Tuesday, and Friday 9:30am-8:00pm. Every other weekend.

Responsibilities

• Provides helpful information to internal and external callers
• Maintains detailed documentation in the appropriate communication logs
• Dispatches Security requests using two way radios in a timely manner
• Monitors alerts and alarms
• Notifies appropriate departments or individuals when requiredAssists with mentoring and training of new employees

We are looking for someone with exceptional interpersonal skills and empathy for those in crisis. The ideal candidate has strong critical thinking skills, the ability to handle multiple tasks at once, prioritize work, and manage interruptions easily. To be successful in this role, strong customer service skills, willingness to work, adaptability and an eagerness to learn is required. This position will require you to work autonomously as well as with a team.

Why Saint Luke's?

We believe in creating a collaborative environment, while looking for innovative ways to improve. We offer competitive salaries and benefits packages to all eligible employees:

• Medical health plans
• Tuition reimbursement
• Paid time off
• Retirement contributions
• Employee Assistance Program

Job Requirements

Applicable Experience: 2 years

Job Details

Full Time

Day (United States of America)