Telephone Operator

Saint Luke's Health System; Kansas City (MO); Presencial; USD 32 000 - 42 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical health plans

Tuition reimbursement

Paid time off

Retirement contributions

Employee Assistance Program

Resumo da oferta

Saint Luke’s Hospital in Kansas City is seeking a Telephone Operator to handle inbound switchboard calls, route them to the right department, and coordinate emergency responses with calm, decisive action. Ideal candidates will have excellent interpersonal skills, strong customer service, and the ability to multitask under pressure.

The position is full-time day shift: Monday, Tuesday, and Friday 9:30am–9:00pm, with every other weekend.

Qualificações

• 2 years applicable experience in a similar role.
• Strong customer service and communication skills.
• Ability to handle emergencies calmly and efficiently.

Responsabilidades

• Answers inbound calls and routes to appropriate departments.
• Maintains detailed documentation in logs.
• Dispatches security requests via two-way radios.
• Monitors alerts and notifies necessary teams.
• Assists in mentoring new employees.

Conhecimentos

Interpersonal skills

Customer service

Critical thinking

Multitasking

Ferramentas

Two-way radios

Descrição da oferta de emprego

Job Description

Saint Luke’s Hospital in Kansas City is seeking a Telephone Operator to join our team. You will have the opportunity to answer inbound calls to the switchboard and distribute the calls to the appropriate department or individual. This position handles all emergency events in a calm and efficient manner following the established process for the facility in which the emergency event occurs. Shift Details: Monday, Tuesday, and Friday 9:30am-9:00pm. Every other weekend.

Responsibilities

• Provides helpful information to internal and external callers
• Maintains detailed documentation in the appropriate communication logs
• Dispatches Security requests using two way radios in a timely manner
• Monitors alerts and alarms
• Notifies appropriate departments or individuals when required
• Assists with mentoring and training of new employees

We are looking for someone with exceptional interpersonal skills and empathy for those in crisis. The ideal candidate has strong critical thinking skills, the ability to handle multiple tasks at once, prioritize work, and manage interruptions easily. To be successful in this role, strong customer service skills, willingness to work, adaptability and an eagerness to learn is required. This position will require you to work autonomously as well as with a team.

Why Saint Luke’s?

We believe in creating a collaborative environment, while looking for innovative ways to improve. We offer competitive salaries and benefits packages to all eligible employees:

• Medical health plans
• Tuition reimbursement
• Paid time off
• Retirement contributions
• Employee Assistance Program

Job Requirements

Applicable Experience: 2 years

Job Details

Full Time Day (United States of America)

Saint Luke’s Health System includes 18 hospitals and campuses across the Kansas City region, home care and hospice, behavioral health care, dozens of physician practices, a life care senior living community, and more.

Find out more about what Saint Luke’s offers: http://www.saintlukeskc.org/about-saint-lukes

Saint Luke’s Health System values our employees and we encourage them to apply to any internal openings.