Healthcare Switchboard & Dispatch Specialist

Grandview Medical Center - Birmingham, AL; Birmingham (AL); On-site; USD 28,000 - 38,000; Full time

Job summary

Grandview Medical Center - Birmingham, AL is seeking a Switchboard Operator to manage incoming and outgoing calls, provide routine information, and dispatch to appropriate departments with professionalism. The role includes paging, emergency communications, and accurate information delivery to patients and staff.

Responsibilities include routing calls, assisting with demographics, and maintaining records while ensuring attendance and adherence to hospital policies and procedures.

Qualifications

• 0-2 years of experience in customer service, call center, or healthcare setting.
• 1-2 years of switchboard experience preferred.

Responsibilities

• Answers all incoming calls promptly and routes to the appropriate department or person.
• Carries out paging procedures for employees, providers, and rapid response teams.
• Acts as an information hub delivering accurate assistance to patients, staff, and external customers.
• Transfers calls to the proper extension for seamless communication.
• Coordinates communication for emergency codes and disasters as needed.
• Screens and verifies demographic information and organizes paperwork accurately.
• Provides instructions for accessing external operators for long-distance calls.
• Maintains detailed records of pages, notifications, and calls.
• Performs other duties as assigned and maintains regular attendance.
• Complies with all policies and standards.

Skills

Switchboard operations

Verbal communication

Customer service

Emergency communications

Attention to detail

Job description

Grandview Medical Center - Birmingham, AL is seeking a Switchboard Operator to manage incoming and outgoing calls, provide routine information, and dispatch to appropriate departments with professionalism. The role includes paging, emergency communications, and accurate information delivery to patients and staff.

Responsibilities include routing calls, assisting with demographics, and maintaining records while ensuring attendance and adherence to hospital policies and procedures.