Switchboard Operator

Ladgov Corporation; Village of Northport (NY); On-site; USD 35,000 - 50,000; Full time

Job summary

Ladgov Corporation is seeking a candidate for a communication support role at a VA Medical Center in Northport, New York. The primary responsibility will be to answer and route incoming calls promptly, handle emergency communications, and maintain accurate records. Candidates should possess strong multitasking and communication skills, with experience in a call center or customer service role being essential. Additionally, basic computer skills and the ability to remain calm under pressure are critical for this position. Previous healthcare experience is preferred.

Qualifications

• Experience in call center, switchboard, or customer service role required.
• Strong communication and multitasking skills necessary.
• Ability to remain calm under pressure while handling calls.
• Basic computer and phone system skills essential.
• Healthcare experience preferred but not mandatory.

Responsibilities

• Answer incoming calls within 3 rings and route appropriately.
• Provide general information and directory assistance.
• Operate telephone switchboard systems, paging, and radio communication.
• Handle emergency calls like Code Blue, fire alarms, etc.
• Dispatch messages and coordinate emergency communications.
• Assist with outgoing and long-distance calls.
• Maintain accurate logs and records of communications.
• Protect patient information in compliance with HIPAA.

Skills

Communication skills

Multitasking

Calm under pressure

Basic computer skills

Job description

Position Overview

Provide telephone switchboard and communication support for a VA Medical Center, ensuring all incoming calls, paging, and emergency communications are handled promptly and professionally.

Key Responsibilities

• Answer incoming calls within 3 rings and route appropriately
• Provide general information and directory assistance
• Operate:
  • Telephone switchboard systems
  • Overhead paging and radio communication systems
• Handle emergency calls (Code Blue, fire alarms, etc.)
• Dispatch messages and coordinate emergency communications
• Assist with outgoing and long-distance calls
• Maintain accurate logs and records
• Protect patient information in compliance with HIPAA

Qualifications

• Experience in call center, switchboard, or customer service role
• Strong communication and multitasking skills
• Ability to remain calm under pressure
• Basic computer and phone system skills
• Healthcare experience (preferred)