Healthcare Switchboard & Dispatch Specialist

Woodland Heights Medical Center; Lufkin (TX); On-site; USD 34,000 - 42,000; Full time

Job summary

Woodland Heights Medical Center is seeking a Switchboard Operator to manage incoming and outgoing calls, provide routine information, and dispatch calls to the appropriate departments in a professional manner.

The role also handles paging requests, assists with emergency communications, and ensures timely information delivery to patients and staff. Expectations include answering calls promptly, routing to the right extensions, and maintaining detailed call records.

Qualifications

• 0-2 years of experience in customer service, call center, or healthcare setting.
• 1-2 years of switchboard experience preferred.
• Proficient in operating switchboard or telecommunications equipment.

Responsibilities

• Answer incoming calls promptly and route to appropriate department.
• Handle paging for employees, providers, and rapid response teams.
• Provide accurate information to patients, staff, and external customers.
• Transmit calls to correct extensions and coordinate emergency communications.
• Maintain records of pages, notifications, and calls per facility protocols.

Skills

Customer service

Call center

Healthcare setting

Tools

Switchboard

Job description

Woodland Heights Medical Center is seeking a Switchboard Operator to manage incoming and outgoing calls, provide routine information, and dispatch calls to the appropriate departments in a professional manner.

The role also handles paging requests, assists with emergency communications, and ensures timely information delivery to patients and staff. Expectations include answering calls promptly, routing to the right extensions, and maintaining detailed call records.