Healthcare Switchboard Operator & Pager Dispatcher

Flowers Hospital; Dothan (AL); On-site; USD 19,000 - 25,000; Full time

Job summary

Flowers Hospital in Dothan, Alabama is seeking a Switchboard Operator to manage incoming and outgoing calls, route them to departments, and handle paging and emergency communications with a professional, courteous approach for patients, staff, providers, and external customers. The role requires accurate information delivery, transfer to proper extensions, and coordination during emergencies.

Prior switchboard or healthcare call center experience is preferred, with 0–2 years in customer service.

Qualifications

• 0-2 years of experience in customer service, call center, or healthcare setting required.
• 1-2 years of switchboard experience preferred.

Responsibilities

• Answers all incoming calls promptly and routes to the appropriate department or individual.
• Carries out paging procedures for employees, providers, rapid response teams, and other essential personnel.
• Acts as an information hub by providing accurate assistance to patients, employees, and external customers.
• Transfers calls accurately to the proper extension.
• Coordinates communication for emergency codes and disasters, ensuring timely notifications to on-call staff.
• Screens and verifies demographic information, and organizes paperwork accurately, including inpatient documentation for the Business Office.
• Maintains detailed records of all pages, notifications, and calls as required by facility protocols.

Skills

Verbal communication

Customer service

Call center experience

Emergency communication

Tools

Telecommunications equipment

Job description

Flowers Hospital in Dothan, Alabama is seeking a Switchboard Operator to manage incoming and outgoing calls, route them to departments, and handle paging and emergency communications with a professional, courteous approach for patients, staff, providers, and external customers. The role requires accurate information delivery, transfer to proper extensions, and coordination during emergencies.

Prior switchboard or healthcare call center experience is preferred, with 0–2 years in customer service.