Patient Communications Dispatcher

Community Health Systems; Foley (AL); On-site; USD 28,000 - 36,000; Full time

Job summary

Community Health Systems in Foley, AL is seeking a Switchboard Operator to manage incoming and outgoing calls, route to departments, and dispatch to providers with professionalism and accuracy. The role includes paging, emergency communications, and maintaining detailed records while assisting patients, staff, and external customers.

Excellent verbal communication and calm, organized handling of high call volumes are essential.

Qualifications

• 0-2 years of experience in customer service, call center, or healthcare setting preferred.
• 1-2 years of switchboard experience preferred.

Responsibilities

• Answers incoming calls promptly and routes to appropriate department.
• Carries out paging procedures for employees and providers, including emergencies.
• Provides accurate information to patients, staff, and external customers.
• Transfers calls to proper extensions ensuring smooth communication.
• Coordinates emergency codes and disasters with on-call staff.
• Screens demographics, verifies information, and maintains inpatient documentation.
• Provides patient instructions for accessing external operators and handles general inquiries.
• Maintains detailed records of pages, notifications, and calls.
• Performs other duties as assigned and maintains reliable attendance.
• Complies with policies and standards.

Skills

Switchboard

Verbal communication

Customer service

Calm under pressure

Attention to detail

Emergency comms

Hospital policies

Job description

Community Health Systems in Foley, AL is seeking a Switchboard Operator to manage incoming and outgoing calls, route to departments, and dispatch to providers with professionalism and accuracy. The role includes paging, emergency communications, and maintaining detailed records while assisting patients, staff, and external customers.

Excellent verbal communication and calm, organized handling of high call volumes are essential.