Healthcare Support Specialist [Fort Walton Beach]

Nflsurgeons; Fort Walton Beach (FL); On-site; USD 32,000 - 45,000; Full time

Job summary

NFLsurgeons is seeking a Healthcare Support Specialist in Fort Walton Beach to be a primary contact for patients and staff. You will coordinate patient care, assist with registration, and manage insurance verification and scheduling processes.

The role requires welcoming patients, collecting payments, maintaining confidentiality, and supporting workflow across clinical teams. Prior medical office scheduling experience is preferred.

Qualifications

• High school diploma or equivalent; medical scheduling experience preferred.
• 6+ months of relevant scheduling experience in a medical office.
• Experience with medical EHR systems; Athena experience preferred.
• Experience in orthopedics or pain management is advantageous.

Responsibilities

• Welcomes patients and visitors in person or over the phone.
• Registers new patients and verifies demographics and insurance information.
• Checks patients in and coordinates arrival with providers.
• Schedules in-house MRIs and referrals.
• Manages scheduling of future appointments and reschedules when needed.
• Collects copays and reconciling payments daily.
• Verifies insurance and prepares clinic schedules.
• Responds to inquiries courteously and protects patient confidentiality.
• Maintains stocked office supplies and supports team as needed.
• Performs additional duties as assigned.

Skills

Positive attitude

Effective communication

Fast-paced environment

Multi-tasking

Willingness to learn

Active listening

Self and situational awareness

Education

High school diploma or equivalent

Medical experience preferred

Scheduling in medical office experience

Athena EHR experience preferred

Orthopedics or Pain Management experience a plus

Job description

Location: Fort Walton Beach, FL

Job Id:525

# of Openings:1

Job Summary:

The Healthcare Support Specialist is one of the primary points of contact forthe medicaloffice. The Healthcare Support Specialist helps coordinate the care of the patients and serves as a liaison with the patient, medical staff, and provider of care.

Key Responsibilities:

• Welcomesandgreetsall patients and visitors, in person or over the phone.
• Registerswalk-innew patients and updatesand verifiesexisting patient demographics by collecting detailed patient information, including personal and insurance or financial information.
• Checkspatients inthroughintakefacilitatingpatient flow by notifying the provider of the patient’s arrival, being aware of delays, and communicating with patients and clinical staff.
• Schedulesin houseMRI’sandreferrals.
• Scheduling andrescheduling offuture patientappointments.
• Collectingpatientcopays,coinsurances,and allowablepayments andreconcilingthese paymentsat the end of each dayin your daily batch ledger.
• Verifying Insurance
• PreppingClinicSchedules
• Responds to patients, prospective patients, and visitors' inquiries courteously.
• Protects patients’ rights bymaintainingconfidentiality of personal and financial information.
• Keeps office supplies within the clinic adequately stocked byanticipatinginventory.
• All other duties as assigned.

Required Skills & Qualifications:

• Maintaininga consistent positive attitude and cheerfuldemeanor.
• Communicate Effectively
• Ability to work in a fast-paced environment
• Multi-tasker
• Ability and desire to learn new things and improve processes
• Ability to listen and understand patient and provider concerns
• Self and situational awareness

Education & Experience:

• High school diploma or equivalent
• Medical ExperiencePreferred
• 6 months, plus of relevant experience scheduling in a medical office environment
• Experience working with medical EHR, Athena experience preferred.
• Experience in Orthopedics or Pain Management is a plus

Work Environment & Physical Requirements:

• Travel to coverdifferentlocationsmay berequired
• Able to standandsit for extended periods of time