Healthcare Support Specialist [Crestview]

North Florida Surgeons, P.A.; Crestview (FL); On-site; USD 34,000 - 46,000; Full time

Job summary

North Florida Surgeons, P.A. is seeking a Healthcare Support Specialist to be a primary contact in the medical office. You will coordinate patient care, liaise with patients, staff, and providers, and help ensure smooth patient flow and accurate information handling.

Responsibilities include greeting patients, registering new patients, scheduling MRIs and referrals, collecting payments, verifying insurance, and maintaining confidentiality. Travel to cover multiple locations may be required.

Qualifications

• Must maintain a positive attitude and cheerful demeanor.
• Strong communication skills with patients and staff.
• Ability to work in a fast-paced medical office environment.
• Capable of multitasking and handling multiple priorities.

Responsibilities

• Greet patients and visitors in person or over the phone.
• Register new patients and verify/updat e demographics including insurance info.
• Check patients in for intake and coordinate arrival with providers.
• Schedule in-house MRIs and referrals and manage future appointments.
• Collect copays and reconcile daily payments in the batch ledger.
• Verify insurance information and prepare clinic schedules.
• Respond to inquiries courteously and protect patient confidentiality.
• Maintain adequate office supplies and inventory.
• Perform other duties as assigned.

Skills

Positive attitude

Effective communication

Fast-paced environment

Multitasking

Learning mindset

Active listening

Situational awareness

Education

High school diploma or equivalent

Job description

Job Summary

The Healthcare Support Specialist is one of the primary points of contact forthe medicaloffice. The Healthcare Support Specialist helps coordinate the care of the patients and serves as a liaison with the patient, medical staff, and provider of care.

Key Responsibilities

• Welcomesandgreetsall patients and visitors, in person or over the phone.
• Registerswalk-innew patients and updatesand verifiesexisting patient demographics by collecting detailed patient information, including personal and insurance or financial information.
• Checkspatients inthroughintakefacilitatingpatient flow by notifying the provider of the patient’s arrival, being aware of delays, and communicating with patients and clinical staff.
• Schedulesin houseMRI’sandreferrals.
• Scheduling andrescheduling offuture patientappointments.
• Collectingpatientcopays,coinsurances,and allowablepayments andreconcilingthese paymentsat the end of each dayin your daily batch ledger.
• Verifying Insurance
• PreppingClinicSchedules
• Responds to patients, prospective patients, and visitors' inquiries courteously.
• Protects patients’ rights bymaintainingconfidentiality of personal and financial information.
• Keeps office supplies within the clinic adequately stocked byanticipatinginventory.
• All other duties as assigned.

Required Skills & Qualifications

• Maintaininga consistent positive attitude and cheerfuldemeanor.
• Communicate Effectively
• Ability to work in a fast-paced environment
• Multi-tasker
• Ability and desire to learn new things and improve processes
• Ability to listen and understand patient and provider concerns
• Self and situational awareness

Education & Experience

• High school diploma or equivalent
• Medical ExperiencePreferred
• 6 months, plus of relevant experience scheduling in a medical office environment
• Experience working with medical EHR, Athena experience preferred.
• Experience in Orthopedics or Pain Management is a plus

Work Environment & Physical Requirements

• Travel to coverdifferentlocationsmay berequired
• Able to standandsit for extended periods of time