Receptionist - Physical Therapy [Fort Walton Beach]

North Florida Surgeons, P.A.; Fort Walton Beach (FL); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

401(k)

Flexible spending account

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

North Florida Surgeons, P.A. is hiring a Front Desk Receptionist for its therapy office in Fort Walton Beach. The role is a full‑time position responsible for greeting patients, handling calls, scheduling, and ensuring smooth patient flow.

The receptionist will verify insurance, collect payments, and maintain confidentiality while supporting clinical staff and providers. Fort Walton Beach location offers standard medical office benefits and a fast-paced environment.

Qualifications

• High school diploma or equivalent.
• 2 years of relevant experience scheduling in a medical office environment.
• Thorough understanding of medical office workflows.
• 1 year of experience working with EHR.
• Experience in Family Medicine and/or Orthopedics is a plus.

Responsibilities

• Welcomes and greets patients and visitors, in person or over the phone.
• Answers the phone with polite, consistent etiquette.
• Registers new patients and updates demographics (including insurance/financial info).
• Verifies insurance and personal information at appointment time.
• Facilitates patient flow by notifying providers of arrivals and delays.

Skills

Communication

Multi-tasker

Fast-paced environment

Learn new things

Active listening

Education

High school diploma

Tools

EHR

Job description

Front Desk Receptionist-Therapy office in Fort Walton Beach

The therapy medical receptionist is one of the primary points of contact for the medical office. The receptionist helps coordinate the care of the patients and serves as a liaison with the patient, medical staff and provider of care.

Summary of tasks

• Welcomes and greets all patients and visitors, in person or over the phone.
• Answers the phone while maintaining a polite, consistent phone manner using proper telephone etiquette.
• Registers new patients and updates existing patient demographics by collecting patient detailed information including personal and insurance or financial information.
• Verifies all new patient or existing patient insurance and personal information as entered by the call center operator at the time the appointment was made.
• Facilitates patient flow by notifying the provider of patient's arrival, being aware of delays, and communicating with patients and clinical staff.
• Schedules next appointments and reschedules any patient appointments.
• Collects patient payments and records these payments on a daily batch sheet for billing.
• Maintains the cash drawer for the office and reconciles the petty cash on a daily basis.
• Responds to patients, prospective patients, and visitor inquiries in a courteous manner.
• Protects patient's rights by maintaining confidentiality of personal and financial information.
• Keeps office supplies within the clinic adequately stocked by anticipating inventory.

Qualification

• High school diploma or equivalent
• 2 years of relevant experience scheduling in a medical office environment
• Thorough understanding of medical office workflows
• 1 year of experience working with EHR
• Experience in Family Medicine and/or Orthopedics is a plus

Skills and Abilities

• Communication
• Multi-tasker
• Ability to work in a fast pace environment
• Ability and desire to learn new things and improve processes
• Ability to listen and understand patient and provider concerns
• Self and situational awareness

Job Type: Full-time

• 401(k)
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Clinic
• Medical office

Medical specialties:

• Primary Care
• Radiology
• Physical Therapy

Schedule:

• Monday to Friday

Application Question(s):

• Please list the rate of pay you are looking for.

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)
• Medical receptionist: 1 year (Preferred)