Healthcare Support Specialist [Crestview]

Nflsurgeons; Crestview (FL); On-site; USD 21,000 - 30,000; Full time

Job summary

Nflsurgeons in Crestview, FL is seeking a Healthcare Support Specialist to coordinate patient care and serve as a liaison among patients, medical staff, and providers. The role emphasizes front-desk duties, scheduling, and accurate information handling.

The position requires a patient-focused approach, strong communication, and the ability to manage multiple tasks in a fast-paced medical office environment.

Qualifications

• High school diploma or equivalent.
• Experience scheduling in a medical office is preferred.
• Experience with medical EHR systems, Athena preferred.
• Orthopedics or Pain Management experience is a plus.

Responsibilities

• Welcomes and greets all patients and visitors, in person or over the phone.
• Registers walk-in new patients and updates/verifies demographics, including insurance or financial information.
• Checks patients in through intake to facilitate patient flow and inform providers of arrivals.
• Schedules in-house MRI scans and referrals.
• Schedules and reschedules future patient appointments.
• Collects copays, coinsurances, and allowable payments; reconciles daily payments.
• Verifies insurance and prepares clinic schedules.
• Responds to inquiries courteously from patients and visitors.
• Maintains patient confidentiality and protects rights.
• Keeps clinic supplies stocked by anticipating inventory.
• Performs all other duties as assigned.

Skills

Positive attitude

Effective communication

Fast-paced work

Multi-tasking

Learns quickly

Active listening

Situational awareness

Education

High school diploma or equivalent

Medical experience preferred

6+ months scheduling in medical office

Experience with medical EHR (Athena preferred)

Orthopedics or Pain Management experience a plus

Tools

Athena EHR

Job description

Job Summary:

The Healthcare Support Specialist is one of the primary points of contact forthe medicaloffice. The Healthcare Support Specialist helps coordinate the care of the patients and serves as a liaison with the patient, medical staff, and provider of care.

Key Responsibilities:

• Welcomesandgreetsall patients and visitors, in person or over the phone.
• Registerswalk-innew patients and updatesand verifiesexisting patient demographics by collecting detailed patient information, including personal and insurance or financial information.
• Checkspatients inthroughintakefacilitatingpatient flow by notifying the provider of the patient’s arrival, being aware of delays, and communicating with patients and clinical staff.
• Schedulesin houseMRI’sandreferrals.
• Scheduling andrescheduling offuture patientappointments.
• Collectingpatientcopays,coinsurances,and allowablepayments andreconcilingthese paymentsat the end of each dayin your daily batch ledger.
• Verifying Insurance
• PreppingClinicSchedules
• Responds to patients, prospective patients, and visitors' inquiries courtoiseously.
• Protects patients’ rights bymaintainingconfidentiality of personal and financial information.
• Keeps office supplies within the clinic adequately stocked byanticipatinginventory.
• All other duties as assigned.

Required Skills & Qualifications:

• Maintaininga consistent positive attitude and cheerfuldemeanor.
• Communicate Effectively
• Ability to work in a fast-paced environment
• Multi-tasker
• Ability and desire to learn new things and improve processes
• Ability to listen and understand patient and provider concerns
• Self and situational awareness

Education & Experience:

• High school diploma or equivalent
• Medical ExperiencePreferred
• ?? 6 months, plus of relevant experience scheduling in a medical office environment
• Experience working with medical EHR, Athena experience preferred.
• Experience in Orthopedics or Pain Management is a plus

Work Environment & Physical Requirements:

• Travel to coverdifferentlocationsmay berequired
• Able to standandsit for extended periods of time