Healthcare Support Services Operations Manager

Crothall Healthcare; New York (NY); On-site; USD 66,000 - 68,000; Full time

Job summary

Crothall Healthcare is seeking an Operations Manager to assist in directing and overseeing the support services operational needs of the department in New York.

You will coordinate the tasks of frontline associates and will serve as a liaison between administration and unit departments, providing the highest possible level of service.

The role emphasizes leadership, staffing planning, and cross‑functional communication to ensure consistent, compliant operations across facilities and services.

Qualifications

• 4 years of support services, military, housekeeping, and/or facilities maintenance experience.
• At least 1 year of supervisory experience in support service related field with high customer/client contact.
• Ability to communicate effectively in written format and oral presentations.
• Ability to multi-task and establish priorities.
• Ability to maintain organization in a changing and stressful environment.
• Exhibit initiative, responsibility, flexibility, and leadership.
• Possess a thorough knowledge of contract administration and office procedures.
• Proficient computer skills and knowledge of MS Office products, including Word, Excel, PowerPoint, Outlook, and internet.
• Bachelor’s degree is preferred.

Responsibilities

• Establishes and annually reviews standards and work procedures for all staff.
• Plans work and staffing schedules and areas of work to ensure adequate services are rendered.
• Assists in the hiring process; interview, hiring and training of new associates.
• Orients, develops, and supervises all supervisory/housekeeping staff.
• Conducts regular inspections and makes recommendations to the facility.
• Conducts monthly reporting of goals, accomplishments, and future plans.
• Provides staff education and continuous training.
• Communicates with staff, administration, and other departments.
• Coordinates outside services (i.e. Pest Control, Window Cleaning, Medical and Solid Waste, Document Destruction, and Recycling program)

Skills

Supervisory experience

Communication skills

Multi-tasking

Organizational skills

MS Office

Education

Bachelor’s degree preferred

Tools

MS Office

Job description

Crothall Healthcare is seeking an Operations Manager to assist in directing and overseeing the support services operational needs of the department in New York.

You will coordinate the tasks of frontline associates and will serve as a liaison between administration and unit departments, providing the highest possible level of service.

The role emphasizes leadership, staffing planning, and cross‑functional communication to ensure consistent, compliant operations across facilities and services.