Healthcare Support Operations Manager

Crothall Healthcare; Falls Church (VA); On-site; USD 54,000 - 55,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Flexible Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Paid Parental Leave

Personal Leave

Job summary

Crothall Healthcare is seeking an Operations Manager to oversee support services operations, coordinating frontline staff and acting as a liaison between administration and units to deliver top-tier service.

The role requires strong supervisory background, planning and communication skills, and the ability to multitask in a dynamic environment. Assoc. benefits are described; wage transparency is provided.

Qualifications

• 4 years of support services, military, housekeeping, and/or facilities maintenance experience.
• At least 1 year of supervisory experience in support service related field with high customer/client contact.
• Ability to communicate effectively in written format and oral presentations.
• Ability to multi-task and establish priorities.
• Ability to maintain organization in a changing and stressful environment.
• Exhibit initiative, responsibility, flexibility, and leadership.
• Possess a thorough knowledge of contract administration and office procedures.
• Proficient computer skills and MS Office (Word, Excel, PowerPoint, Outlook).

Responsibilities

• Establishes and annually reviews standards and work procedures for all staff.
• Plans work and staffing schedules and areas of work to ensure adequate services are rendered.
• Assists in the hiring process; interview, hiring and training of new associates.
• Orients, develops, and supervises all supervisory/housekeeping staff.
• Conducts regular inspections and makes recommendations to the facility.
• Conducts monthly reporting of goals, accomplishments, and future plans.
• Provides staff education and continuous training.
• Communicates with staff, administration, and other departments.
• Coordinates outside services (i.e. Pest Control, Window Cleaning, Medical and Solid Waste, Document Destruction, and Recycling program)

Skills

Supervisory experience

Effective communication

Customer service orientation

Problem-solving

Tools

MS Office

Job description

Crothall Healthcare is seeking an Operations Manager to oversee support services operations, coordinating frontline staff and acting as a liaison between administration and units to deliver top-tier service.

The role requires strong supervisory background, planning and communication skills, and the ability to multitask in a dynamic environment. Assoc. benefits are described; wage transparency is provided.