Healthcare Support Services Operations Lead

Crothall Healthcare; City of New Rochelle (NY); On-site; USD 66,000 - 68,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/AD

Disability Insurance

Retirement Plan

Flexible Time Off

Holiday Time Off

Commuter Benefits

Employee Assistance Program

FSAs

Paid Parental Leave

Personal Leave

Job summary

Crothall Healthcare in New Rochelle, NY, is seeking an Operations Manager to direct and oversee support services for the department, coordinating frontline associates and serving as a liaison between administration and unit departments. The role ensures delivery of the highest level of service.

Responsibilities include planning schedules, training staff, and coordinating outside services while maintaining standards and reporting progress regularly.

Qualifications

• 4 years of support services, military, housekeeping, and/or facilities maintenance experience.
• At least 1 year of supervisory experience in a support service related field with high customer/contact.
• Ability to communicate effectively in written and oral formats.
• Ability to multi-task and establish priorities.
• Ability to maintain organization in a changing and stressful environment.
• Exhibit initiative, responsibility, flexibility, and leadership.
• Thorough knowledge of contract administration and office procedures.
• Proficient computer skills and MS Office (Word, Excel, PowerPoint, Outlook, internet).

Responsibilities

• Establishs and annually reviews standards and work procedures for all staff.
• Plans work and staffing schedules and areas of work to ensure adequate services.
• Assists in the hiring process; interview, hiring and training of new associates.
• Orients, develops, and supervises all supervisory/housekeeping staff.
• Conducts regular inspections and makes recommendations to the facility.
• Conducts monthly reporting of goals, accomplishments, and future plans.
• Provides staff education and continuous training.
• Communicates with staff, administration, and other departments.
• Coordinates outside services (e.g., Pest Control, Window Cleaning, Medical and Solid Waste, Document Destruction, Recycling).

Skills

Supervisory experience

Written & oral communication

Multi-tasking

Organization

Initiative & leadership

Contract administration

MS Office skills

Education

Bachelor’s degree is preferred

Tools

MS Office (Word, Excel, PowerPoint, Outlook)

Job description

Crothall Healthcare in New Rochelle, NY, is seeking an Operations Manager to direct and oversee support services for the department, coordinating frontline associates and serving as a liaison between administration and unit departments. The role ensures delivery of the highest level of service.

Responsibilities include planning schedules, training staff, and coordinating outside services while maintaining standards and reporting progress regularly.