Healthcare Support Services Operations Manager

Crothall Healthcare; Washington (District of Columbia); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance / AD

Disability Insurance

Retirement Plan

Flexible Time Off

Holiday Time Off (varies by site/state

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Paid Parental Leave

Personal Leave

Job summary

Crothall Healthcare, a Compass Healthcare company, is seeking an Operations Manager to oversee the support services in a healthcare setting. You will coordinate frontline associates and serve as a liaison between administration and unit departments to deliver the highest level of service.

Key duties include establishing standards, planning staffing, hiring/training, supervising staff, inspections, and monthly goal reporting.

Qualifications

• 4 years of support services, military, housekeeping, and/or facilities maintenance experience.
• At least 1 year of supervisory experience in a support service-related field with high customer contact.
• Ability to communicate effectively in written format and oral presentations.
• Ability to multi-task and establish priorities.
• Ability to maintain organization in a changing and stressful environment.
• Exhibit initiative, responsibility, flexibility, and leadership.
• Possess a thorough knowledge of contract administration and office procedures.
• Proficient computer skills and knowledge of MS Office products, including Word, Excel, PowerPoint, Outlook, and internet.

Responsibilities

• Establish and annually review standards and work procedures for all staff.
• Plan work and staffing schedules and areas of work to ensure adequate services are rendered.
• Assist in the hiring process; interview, hire, and train new associates.
• Orient, develop, and supervise all supervisory/housekeeping staff.
• Conduct regular inspections and make recommendations to the facility.
• Conduct monthly reporting of goals, accomplishments, and future plans.
• Provide staff education and continuous training.
• Communicate with staff, administration, and other departments.
• Coordinate outside services (e.g., pest control, window cleaning, medical and solid waste, document destruction, and recycling programs).

Skills

Communication

Leadership

Organizational skills

Problem solving

Tools

MS Office

Job description

Crothall Healthcare, a Compass Healthcare company, is seeking an Operations Manager to oversee the support services in a healthcare setting. You will coordinate frontline associates and serve as a liaison between administration and unit departments to deliver the highest level of service.

Key duties include establishing standards, planning staffing, hiring/training, supervising staff, inspections, and monthly goal reporting.