Care Team Specialist: Elevate Healthcare Pro Experience

Cross Country Healthcare, Inc.; Omaha (NE); Sur place; USD 40 000 - 56 000; Plein temps

Avantages offerts par ce poste

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Voluntary Insurance

401(k)

Tuition Assistance

Pet Insurance

Burnalong wellness options

Résumé du poste

Cross Country Healthcare, Inc. is seeking a Care Team Specialist to provide individualized support for healthcare professionals, assisting with onboarding, payroll, benefits navigation, and issue resolution.

You will engage across outbound and inbound calls, chats, texts, social media, and emails, educating professionals on processes and managing expectations for each assignment. This role offers opportunities to collaborate with internal teams and contribute ideas to improve the candidate

Qualifications

• HS diploma or GED; BS/BA degree preferred.
• Working knowledge of MS Office Suite and social media platforms.
• Customer service oriented with excellent interpersonal skills.
• Adaptability to evolving situations and a pleasant, helpful telephone demeanor.
• Ability to relate to a variety of people and build meaningful relationships.

Responsabilités

• Create the best possible experience for our healthcare professionals by contributing new ideas and processes to improve the overall candidate experience.
• Assist healthcare professionals and internal departments resolve onboarding, payroll, benefits, navigating the portal and troubleshooting tech issues.
• Make outbound calls as well as respond to inbound phone calls, chats, texts, social media posts, and emails.
• Act as a social media ambassador engaging with healthcare professionals, answering questions, providing knowledge, and connecting professionals with recruiters.
• Use our applicant tracking system to communicate and notate issues from support request to resolution.
• Educate new, existing, and working healthcare professionals on the processes they will follow and manage expectations for each assignment.
• Support professional is with pre/post boarding process.
• Work closely with support teams to educate and communicate issues and solutions.
• All other duties as assigned.

Connaissances

Customer service

Interpersonal skills

Adaptability

Telephone demeanor

Relationship building

Formation

HS diploma or GED

BS/BA degree preferred

Outils

MS Office Suite

Social media platforms

Description du poste

Cross Country Healthcare, Inc. is seeking a Care Team Specialist to provide individualized support for healthcare professionals, assisting with onboarding, payroll, benefits navigation, and issue resolution.

You will engage across outbound and inbound calls, chats, texts, social media, and emails, educating professionals on processes and managing expectations for each assignment. This role offers opportunities to collaborate with internal teams and contribute ideas to improve the candidate