Healthcare Care Team Specialist - Onboarding & Support Pro

Cross Country Healthcare; Nebraska; On-site; USD 36,000 - 55,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) plan

Job summary

Cross Country Healthcare is seeking a Care Team Specialist (CTS) to join our team. You will support healthcare professionals, resolve onboarding and benefits questions, and act as a social media ambassador to engage professionals and connect them with recruiters.

You will use our applicant tracking system to document issues, educate professionals, and assist with pre/post boarding processes while collaborating with support teams to resolve problems.

Qualifications

• HS diploma or GED required, BS/BA preferred
• Strong customer-service orientation
• Excellent interpersonal and communication skills
• Ability to manage multiple channels (phone, chat, email) and use an applicant portal

Responsibilities

• Provide individualized support to healthcare professionals to ensure a positive experience.
• Assist with onboarding, payroll, benefits, and portal navigation issues.
• Make outbound and respond to inbound inquiries via phone, chat, text, and email.

Skills

Customer service

Interpersonal skills

MS Office

Social media platforms

Adaptability

Telephone communications

Education

HS diploma or GED

BS/BA degree preferred

Tools

MS Office Suite

Job description

Cross Country Healthcare is seeking a Care Team Specialist (CTS) to join our team. You will support healthcare professionals, resolve onboarding and benefits questions, and act as a social media ambassador to engage professionals and connect them with recruiters.

You will use our applicant tracking system to document issues, educate professionals, and assist with pre/post boarding processes while collaborating with support teams to resolve problems.