Care Team Specialist: Healthcare Support & Onboarding

Cross Country Healthcare; Florida; On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Voluntary Insurance

401(k) Plan

Tuition Assistance

Pet Insurance

Burnalong Wellness Platform

Gym Access

Job summary

Cross Country is a market-leading, tech-enabled workforce solutions and advisory firm with four decades of experience helping organizations solve complex labor and operational challenges. We are recognized as a Top Place to Work and committed to quality in everything we deliver.

The Care Team Specialist will work as part of a team to provide individualized support for healthcare professionals, initiating and maintaining exceptional rapport while delivering outstanding customer service.

Qualifications

• Bachelor's degree in a relevant field is not required but preferred
• Experience in healthcare staffing or customer service is a plus
• Comfort with multi-channel communication (phone, email, chat, social media)

Responsibilities

• Create the best possible experience for healthcare professionals by contributing ideas to improve the candidate experience.
• Assist professionals and internal departments with onboarding, payroll, benefits, and portal navigation.
• Handle outbound and inbound calls, chats, texts, social posts, and emails.
• Act as a social media ambassador, connecting professionals with recruiters.
• Use the applicant tracking system to document support requests and resolutions.
• Educate professionals on processes and set expectations for assignments.
• Support professionals during pre/post onboarding processes.
• Collaborate with support teams to educate and communicate issues and solutions.
• Perform other duties as assigned.

Skills

Customer service

Interpersonal skills

Adaptability

Communication

Phone etiquette

Social media

MS Office

Relationship building

Education

HS diploma or GED

BS/BA degree preferred

Tools

MS Office Suite

Social media platforms

Job description

Cross Country is a market-leading, tech-enabled workforce solutions and advisory firm with four decades of experience helping organizations solve complex labor and operational challenges. We are recognized as a Top Place to Work and committed to quality in everything we deliver.

The Care Team Specialist will work as part of a team to provide individualized support for healthcare professionals, initiating and maintaining exceptional rapport while delivering outstanding customer service.