Healthcare Experience & Support Specialist

Cross Country Healthcare, Inc.; Spring Valley (NV); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) plan

Tuition Assistance

Pet Insurance

Job summary

Cross Country Healthcare, Inc. is seeking a Care Team Specialist (CTS) to support healthcare professionals across onboarding, payroll, benefits, and portal navigation.

The role emphasizes customer service, problem resolution, and proactive communication. The CTS will handle calls, chats, emails, and social media interactions, ensuring an exceptional candidate experience and seamless collaboration with recruiters and internal teams.

Qualifications

• HS diploma or GED required or preferred.
• Experience with MS Office and social media platforms.
• Strong customer-service orientation and interpersonal skills.

Responsibilities

• Create the best possible experience for our healthcare professionals by contributing new ideas and processes to improve the overall candidate experience.
• Assist healthcare professionals and internal departments resolve onboarding, payroll, benefits, navigating the portal and troubleshooting tech issues.
• Make outbound calls as well as respond to inbound phone calls, chats, texts, social media posts, and emails.
• Act as a social media ambassador engaging with healthcare professionals, answering questions, providing knowledge, and connecting professionals with recruiters.
• Use our applicant tracking system to communicate and notate issues from support request to resolution.
• Educate new, existing, and working healthcare professionals on the processes they will follow and manage expectations for each assignment.
• Support professional is with pre/post boarding process.
• Work closely with support teams to educate and communicate issues and solutions.
• All other duties as assigned.

Skills

MS Office Suite

Customer service

Interpersonal skills

Adaptability

Education

HS diploma or GED

Tools

Applicant Tracking System

Job description

Cross Country Healthcare, Inc. is seeking a Care Team Specialist (CTS) to support healthcare professionals across onboarding, payroll, benefits, and portal navigation.

The role emphasizes customer service, problem resolution, and proactive communication. The CTS will handle calls, chats, emails, and social media interactions, ensuring an exceptional candidate experience and seamless collaboration with recruiters and internal teams.