Healthcare Solutions Engineer - Drive Real Impact

Elise A.I. Technologies Corp.; New York (NY); On-site; USD 100,000 - 135,000; Full time

Benefits offered by this job

Equity in the company

Medical, Dental and Vision premiums

Fully paid parental leave

Commuter benefits

401k benefits

Stipend for fitness & home services

In-office meals covered

Job summary

EliseAI's Technical Solutions & Support team provides expert issue resolution and answers for our customers, leveraging in-depth knowledge of client configurations and systems. This role collaborates with internal teams to troubleshoot and ensure exceptional customer experience.

Responsibilities include onboarding clients, configuring settings, and supporting integrations with telephony, EHR and PMS systems, while translating client needs into reliable solutions.

Qualifications

• 0-3 years of experience in similar role or field.
• Demonstrated technical proficiency such as a computer science degree, bootcamp certificate, or previous work experience.
• Bias towards data-driven decision-making and analytical skills.
• Ability to break down complex technical concepts and communicate them clearly to both technical and non-technical audiences.
• Demonstrated problem-solving skills and comfort working with ambiguous or open-ended problems.
• Experience in a customer-facing role is a plus.
• Willingness to work in person at our office 5 days a week.

Responsibilities

• Deeply understand our product, customers, and how they work best together: onboarding clients and translating preferences into system settings; understand integrations with client telephony, EHR and PMS systems; learn clients' businesses and how issues reported affect operations.
• Provide excellent, customer-obsessed support: communicate with clients quickly and professionally; resolve issues with thorough investigation and empathetic service; prioritize issues by business impact; advise clients on best practices for configuring and interacting with their AI Assistant.
• Investigate and document product issues: determine root cause via SQL queries, logs, and data sources; write clear ticket summaries; communicate fixes to clients and confirm resolution.

Skills

0-3 years exp

CS degree

Bootcamp cert

Previous work exp

Data-driven

Analytical skills

Technical communication

Problem solving

Customer-facing

In-office 5 days

Education

CS degree

Bootcamp cert

Equivalent experience

Tools

Retool

Google Sheets

Excel

DataDog

Tableau

SQL

Job description

EliseAI's Technical Solutions & Support team provides expert issue resolution and answers for our customers, leveraging in-depth knowledge of client configurations and systems. This role collaborates with internal teams to troubleshoot and ensure exceptional customer experience.

Responsibilities include onboarding clients, configuring settings, and supporting integrations with telephony, EHR and PMS systems, while translating client needs into reliable solutions.