Associate Solutions Engineer - AI Platforms & Success

Elise A.I. Technologies Corp.; New York (NY); On-site; USD 100,000 - 135,000; Full time

Benefits offered by this job

Equity in the company

Medical, Dental and Vision premiums -

Fully paid parental leave

Commuter benefits

401k benefits

Relocation support

Job summary

EliseAI’s Technical Solutions & Support team provides expert help to clients, solving issues with in-depth system knowledge and data-driven insights. You’ll onboard clients, configure integrations with email, calendar, CRM, and property management tools, and translate client needs into system settings.

You’ll deliver empathetic, proactive support, document root causes using SQL and logs, and communicate fixes clearly to clients and teammates.

Qualifications

• Bachelor's degree in Computer Science or equivalent field.
• 1-3 years of experience in similar role or field.
• Experience with support software and CRMs (e.g., Zendesk, Salesforce) is a plus.
• Demonstrated technical proficiency such as a computer science degree, bootcamp certificate, or previous work experience
• Bias towards data-driven decision-making and analytical skills
• Strong written and verbal communication skills
• Experience in a customer-facing role is a plus
• Willingness to work in person at our office 5 days a week

Responsibilities

• Deeply understand our systems, customers, and how they work best together: onboarding clients and translating their preferences into our system settings.
• Learn how our integrations work with client email, calendar, CRM, and property management systems.
• Understand clients’ businesses and how issues reported impact operations.
• Provide excellent, customer-obsessed support to our clients: communicate clearly with clients to understand issues, reproduction steps, and business impact.
• Resolve issues by delivering empathetic, over-the-top, extra-mile customer service.
• Prioritize your time according to issue impact on clients’ businesses.
• Advise clients on best practices for configuring and interacting with their AI Assistant.
• Investigate and document bugs: investigate root cause with SQL queries, logs, and data sources.
• Write effective ticket summaries with clear issue descriptions, reproduction steps, business impact, and prioritization documents.
• Communicate bug fixes to clients, confirm resolution, and share updates with team.

Skills

Communication skills

Analytical skills

Data-driven decisions

Customer-facing experience

SQL queries

Education

Bachelor's degree in Computer Science or equivalent

Tools

Zendesk

Salesforce

Postman

Tableau

DataDog

Google Sheets/Excel

Job description

EliseAI’s Technical Solutions & Support team provides expert help to clients, solving issues with in-depth system knowledge and data-driven insights. You’ll onboard clients, configure integrations with email, calendar, CRM, and property management tools, and translate client needs into system settings.

You’ll deliver empathetic, proactive support, document root causes using SQL and logs, and communicate fixes clearly to clients and teammates.