Associate Solutions Engineer | Healthcare

EliseAI; New York (NY); On-site; USD 100,000 - 135,000; Full time

Benefits offered by this job

Equity in the company

Medical, Dental and Vision premiums

Fully paid parental leave

Commuter benefits

401k benefits

Lifestyle stipend

In-office meals

Unlimited vacation and paid holidays

Relocation support

Job summary

EliseAI is seeking a Technical Solutions & Support specialist in New York to solve client issues, onboard customers, and optimize integrations with telephony, EHR, and PMS systems.

You will work with the Solutions & Support team to deliver excellent customer service, diagnose root causes using logs and SQL, and communicate clear, actionable updates to clients and internal teams.

Qualifications

• 0-3 years of experience in similar role or field.
• Demonstrated technical proficiency such as a computer science degree, bootcamp certificate, or previous work experience.
• Bias towards data-driven decision-making and analytical skills.
• Ability to break down complex technical concepts and communicate them clearly to both technical and non-technical audiences.
• Demonstrated problem-solving skills and comfort working with ambiguous or open-ended problems.
• Experience in a customer-facing role is a plus.
• Willingness to work in person at our office 5 days a week.

Responsibilities

• Deeply understand our product, customers, and how they work together.
• Onboard clients and translate their preferences into our system’s settings.
• Integrations with client telephony, EHR and PMS systems.
• Provide excellent, customer-obsessed support to our clients.
• Advise clients on best practices for configuring and interacting with their AI Assistant.
• Investigate issues using SQL queries, logs, and other data sources.

Skills

Technical proficiency

Data-driven decision-making

Communication skills

Problem-solving

Customer-facing experience

Education

Computer Science degree or bootcamp

Tools

Retool

Google Sheets

Excel

DataDog

Tableau

SQL

Job description

About EliseAI

About EliseAIAt EliseAI, we're improving the industries that matter most: housing and healthcare. Everyone needs a place to live and access to quality healthcare, yet both are often harder to secure than they should be. By integrating AI agents deeply into existing workflows, we make them more efficient, reduce costs, and improve the experience for everyone. Housing: We simplify how renters tour apartments, sign leases, submit maintenance requests, and stay connected with their property team—bringing everything they need for their home into one place. Healthcare: We make it easy to schedule appointments, complete intake forms, and we help patients communicate with providers, so everyone can focus on health instead of paperwork. With EliseAI, organizations reduce manual work, improve accessibility, and deliver a seamless experience across essential services. We recently raised a $250 million Series E round led by Andreessen Horowitz to accelerate this mission.

About the Role

EliseAI’s Technical Solutions & Support team are subject matter experts responsible for solving issues and answering questions for our customers. Our Solutions & Support team members possess in-depth system knowledge on our individual client configurations and systems and configuration data access. The team works with other internal teams to troubleshoot customer issues and ensure the best possible customer experience.

Key Responsibilities

• Deeply understand our product, customers, and how they work best together:
• How we onboard clients and translate their preferences into our system’s settings.
• How our integrations work with client telephony, EHR and PMS systems.
• How our clients’ businesses work and how issues they report impact their operations.
• Provide excellent, customer-obsessed support to our clients:
• Communicate with clients quickly, clearly, and professionally to understand their issues and the business impact they’re causing.
• Resolve issues through thorough investigation and provide empathetic, over-the-top, extra-mile customer service during that process.
• Prioritize your time according to the issue's impact on our clients’ businesses.
• Advise clients on best practices for configuring and interacting with their AI Assistant.
• Investigate and document product issues:
• Investigate issues' root cause and impact using SQL queries, logs, and other data sources.
• Write highly effective ticket summaries that provide clear descriptions of the issue, how to reproduce it, its business impact, and relevant documents that will help prioritize the issue and quickly solve it.
• Communicate bug fixes to our clients, confirm the issue is solved, and share these updates with your team members.

Requirements

• 0-3 years of experience in similar role or field
• Demonstrated technical proficiency such as a computer science degree, bootcamp certificate, or previous work experience
• Bias towards data-driven decision-making and analytical skills
• Ability to break down complex technical concepts and communicate them clearly to both technical and non-technical audiences
• Demonstrated problem-solving skills and comfort working with ambiguous or open-ended problems
• Experience in a customer-facing role is a plus
• Willingness to work in person at our office 5 days a week

Nice to haves include

• Computer Science degree, bootcamp certificate, or equivalent
• Experience building projects using low code / no code tools such as Retool
• Advanced knowledge of Google Sheets or Excel
• Familiarity with DataDog or other similar event-logging software
• Familiarity with Reporting tools such as Tableau
• Experience writing SQL queries

Why Join

Growth and impact. It’s not often that you can get in on the ground floor of a funded (unicorn!) startup that’s scaling so fast. That means that instead of following a playbook, you’ll be writing it. Every single day you will be challenged to identify how we can scale and execute on it. You’ll learn what works when you succeed and what doesn’t when you fail. Either way, the rest of the team will be here to support you.

Benefits

• Equity in the company
• Medical, Dental and Vision premiums covered at 100%
• Fully paid parental leave
• Commuter benefits
• 401k benefits
• Fitness & home services stipend to cover part of your expenses so you can focus on what matters
• A collaborative in-office environment with an open floor plan, fully stocked kitchen, and all meals covered in the office
• Unlimited vacation and paid holidays
• We'll cover relocation packages and make the move exciting, not painful!

Job Compensation Range

The salary range for this role is $100,000 - $135,000. EliseAI offers a competitive total rewards package which includes base salary, equity, and a comprehensive benefits & perks package. Exact compensation is determined based on a number of factors, including experience, skill level, location, and qualifications which are assessed during the interview process. Additional details about total compensation and benefits will be provided by our Recruiting Team during the hiring process.

EliseAI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Please note that employment with EliseAI is on an "at-will" basis, which means that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at [e-mail]