Healthcare Software Support Specialist — Hybrid Role

CompuGroup Medical; Richardson (TX); Hybrid; USD 24,796 - 27,552; Full time

Benefits offered by this job

Medical, Dental and Vision coverage

401k with employer matching

Personal Time Off

Flexible working hours

Job summary

A healthcare technology company based in Texas is looking for a Software Support Specialist to provide timely customer assistance. The role involves responding to customer queries via phone, chat, and email, documenting interactions, and creating knowledge base articles. Candidates should have experience in customer service and knowledge of medical office workflows. This position offers competitive compensation of $18-$20 per hour along with a comprehensive benefits package including medical, dental, vision, and 401k matching.

Qualifications

• Minimum of 1 year customer service experience.
• Knowledge of medical billing or insurance.
• Ability to troubleshoot problems in Windows operating systems.

Responsibilities

• Respond to customer requests for assistance promptly.
• Consult with customers via phone, chat, and email.
• Create knowledge base articles for the customer support site.
• Document customer tickets in the CRM system.

Skills

Customer service

Practice Management knowledge

Medical terminology

Technical troubleshooting

Job description

A healthcare technology company based in Texas is looking for a Software Support Specialist to provide timely customer assistance. The role involves responding to customer queries via phone, chat, and email, documenting interactions, and creating knowledge base articles. Candidates should have experience in customer service and knowledge of medical office workflows. This position offers competitive compensation of $18-$20 per hour along with a comprehensive benefits package including medical, dental, vision, and 401k matching.