Healthcare Software Support Specialist

Nextech; United States; Remote; USD 42.000 - 54.000; Vollzeit

Benefits dieser Stelle

Bonus program

401(k) with employer match

Paid time off

11 paid holidays

Your Day Your Way

LinkedIn Learning access

Medical, Dental and Vision insurance

Health Savings Account with employer  

Zusammenfassung

Nextech is a leader in specialty healthcare technology solutions and is hiring for a customer-support oriented role across the United States (excluding California). This full-time position focuses on responding to support requests, documenting incidents, and ensuring high-quality customer service in a fast-paced, tech-enabled healthcare environment.

Ideal candidates will have at least 1 year of software troubleshooting experience, strong technical and communication skills, and proficiency with

Qualifikationen

• 1 year of experience in a software troubleshooting role with customers.
• Excellent technical skills, including basic computer skills.
• Strong interpersonal, written, and verbal communication skills.
• Demonstrated ability to constructively work within a team environment.
• Proficient skills in using the Microsoft Office Suite (Access, Excel, Outlook, PowerPoint, and Word)
• Excellent customer service skills
• Ability to type at a rate of 30 WPM, with 90% accuracy

Aufgaben

• Develop proficiency in Nextech software functionality and learn how it is leveraged in a medical office setting
• Answer incoming calls from the support queue
• Reply to support emails in a timely fashion
• Fully document and resolve incomplete incidents in a timely manner following Nextech guidelines
• Schedule and perform upgrades of the Nextech software
• Investigate software exceptions and error reports following Nextech support guidelines
• Provide exceptional customer service
• Maintain detailed notes and documentation for each support incident in ticketing system

Kenntnisse

Customer support

Software troubleshooting

MS Office

Communication skills

Typing 30 WPM

Ausbildung

Bachelor's degree

Tools

Salesforce

Zoom Contact Center

Jobbeschreibung

Nextech is a leader in specialty healthcare technology solutions and is hiring for a customer-support oriented role across the United States (excluding California). This full-time position focuses on responding to support requests, documenting incidents, and ensuring high-quality customer service in a fast-paced, tech-enabled healthcare environment.

Ideal candidates will have at least 1 year of software troubleshooting experience, strong technical and communication skills, and proficiency with