Product Support Specialist

ITAC Solutions; Texas; On-site; USD 32,000 - 33,000; Full time

Benefits offered by this job

Opportunity to work with healthcare IT

Collaborative team environment

Long-term contract

Job summary

ITAC Solutions, LLC is seeking a Product Support Specialist to join the operations team. This role focuses on solving problems, supporting healthcare software, and ensuring accurate data across dashboards and reports.

You will be the go-to expert for guiding users through workflows and coordinating with technical teams to resolve issues. Ideal candidates have customer support experience with software troubleshooting, familiarity with healthcare tools (EHR/EMR or patient management), and strong

Qualifications

• Experience in customer support with software troubleshooting.
• Prior work with healthcare software (EHR/EMR or patient management tools).
• Familiarity with ticketing systems (Service Desk Plus).
• Strong data validation and QA skills.

Responsibilities

• Provide responsive user support and guide workflows.
• Triage issues: intake, categorize, troubleshoot, escalate as needed.
• Validate data and ensure dashboard/report accuracy.
• Collaborate with tech teams to resolve complex problems.
• Document solutions and contribute to knowledge resources.
• Manage ticket lifecycles and meet SLA expectations.
• Communicate clearly with users and provide updates until resolution.

Skills

Customer support experience

Software troubleshooting

Healthcare software support

Ticketing systems

Data validation

Communication to non-technical users

Tools

Service Desk Plus

Job description

Our client is seeking aProduct Support Specialistto join their growing operations team. This role is ideal for someone who thrives on problem-solving, enjoys working with healthcare-related systems, and wants to make an impact by helping users navigate and resolve critical issues. You’ll be the go-to expert ensuring smooth operations, accurate data, and excellent user experiences across software platforms.

Benefits & Extras:

• Opportunity to support cutting-edge healthcare technology
• Be part of a collaborative team solving meaningful technical challenges
• Chance to directly improve user satisfaction and operational efficiency

Compensation: $23 – $24/hour DOE, long term contract

What You’ll Be Doing:

• Provide responsive support to users, answering questions and guiding them through workflows
• Triage software issues: intake, categorize, troubleshoot, and elevate when necessary
• Validate system data and ensure accuracy in dashboards, reports, and documentation
• Collaborate with technical teams to resolve complex issues and track recurring problems
• Document solutions and contribute to knowledge-sharing resources
• Manage ticket lifecycles, ensuring SLA compliance and timely resolution.
• Communicate clearly with users, providing updates and follow-through until resolution

What You’ll Need to Be Considered:

• Customer support experience combined with software troubleshooting expertise
• Experience supporting healthcare software (EHR/EMR or patient management tools)
• Familiarity with ticketing systems (Service Desk Plus preferred)
• Strong data validation and quality assurance skills
• Ability to clearly explain technical issues to non-technical users