Healthcare Solutions Support Specialist

Netsmart; Kansas; On-site; USD 42,000 - 54,000; Full time

Job summary

Netsmart is seeking a Solution Support Representative to be the first point of contact for clients with technical or solution-related issues. You will diagnose problems and collaborate with cross-functional teams to drive client success.

The role emphasizes problem solving, exceptional customer service, and meticulous documentation, with opportunities to gain healthcare workflow knowledge and solution support experience.

Qualifications

• Associate degree or equivalent relevant work experience.
• 1 year of customer service experience preferred.
• Healthcare solution support or healthcare workflow experience is a plus.
• Strong documentation and data gathering skills.

Responsibilities

• Provide first point of contact support for clients reporting technical or solution issues.
• Diagnose and resolve standard client questions or problems over the telephone or internet.
• Document inbound support requests and ensure proper notation of client problems or issues.
• Attend required training and consume materials to ensure you can correctly respond to client questions.
• Transfer issues that require more detailed analysis to more experienced associates.
• Collaborate with internal and external stakeholders to resolve or progress client issues forward.

Skills

Customer service

Documentation

Problem solving

Communication

Education

Associate degree or equivalent

Job description

Netsmart is seeking a Solution Support Representative to be the first point of contact for clients with technical or solution-related issues. You will diagnose problems and collaborate with cross-functional teams to drive client success.

The role emphasizes problem solving, exceptional customer service, and meticulous documentation, with opportunities to gain healthcare workflow knowledge and solution support experience.