Healthcare Site Operations Lead

Goshen Medical Center; Fayetteville (NC); On-site; USD 42,000 - 62,000; Full time

Job summary

Goshen Medical Center in Fayetteville, NC seeks an experienced administrator to manage healthcare office operations. You will coordinate schedules for providers and staff, supervise clerical work, and ensure OSHA compliance while maintaining quality patient flow.

Responsibilities include training staff, implementing policies, auditing records, handling payroll and PTO, and supporting regional leadership with reporting and continuous improvement.

Qualifications

• Associate degree preferred; healthcare management experience preferred.
• Strong interpersonal and discretion; ability to work with all departments.
• Ability to enter and extract data for reports; comply with policies.

Responsibilities

• Maintain all schedules: providers, clinical, clerical and staff for special programs.
• Maintains inventory control and orders supplies as needed.
• Assist Regional Manager with coordinating and arranging coverage for staff/providers.
• Reviews all-time records for accuracy; controls overtime; approves PTO and travel reimbursements.
• Maintain Safety Compliance (OSHA) incl. incident/workers comp reports and patient complaints.
• Create and manage Personal Development plans for the staff.
• Provide ongoing training to maintain quality and develop personal growth.
• Assist with provider charting updates with Executive staff.
• Ensure standards for order/cleanliness; maintain repairs, lawn/building/office machines.
• Review audits and submit follow-up action plans within 7 days.
• Monitor performance measures and lead teams for continuous improvement.
• Conduct monthly staff meetings and ensure evaluations are completed for new employees.
• Discuss bonus ratings with staff; perform all other duties assigned.

Skills

Interpersonal skills

Data entry

Policy interpretation

Staff supervision

Training staff

Patient flow

OSHA compliance

Maintenance planning

Education

Associate degree in healthcare management or related field

Job description

Goshen Medical Center in Fayetteville, NC seeks an experienced administrator to manage healthcare office operations. You will coordinate schedules for providers and staff, supervise clerical work, and ensure OSHA compliance while maintaining quality patient flow.

Responsibilities include training staff, implementing policies, auditing records, handling payroll and PTO, and supporting regional leadership with reporting and continuous improvement.