Healthcare Front Desk Specialist: Friendly Patient Concierge

Goshen Medical Center; Fayetteville (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Goshen Medical Center in Fayetteville, NC is seeking a Front Desk/Receptionist to greet patients, verify insurance, collect fees, and support daily front-desk operations. You will check patients in/out, route calls, and ensure accurate scheduling and documentation.

Strong communication and multitasking are essential. Responsibilities include processing charges, reconciling daily accounts with the Site Leader, preparing for next-day appointments, and maintaining a clean, organized reception area.

Qualifications

• High school diploma or equivalent.
• Associate degree in office assistant/medical assistant preferred.
• Proficient in Windows-based programs, spreadsheets, word processing, and scheduling software.
• Ability to address patient concerns/questions in a positive proactive manner.
• Ability to handle multiple tasks in a professional, organized, and friendly manner.
• Excellent communication skills.
• Career Readiness Certificate.

Responsibilities

• Answer phones; take messages and route to appropriate personnel.
• Unlock front door and receptionist window at required times.
• Greet patients, verify insurance information and collect any fees due before patient is seen by a provider.
• Check patient in and out on computer system. This includes verification of insurance and demographic information.
• Process office visit charges and patient payment transactions in a timely manner according to GMC policy.
• Complete End-Of-Day reports and reconcile patient accounts with Site leader.
• Prepare for next day's appointments. This includes reviewing schedule for accuracy and confirming insurance status.
• Set-up new patient packets and charts.
• Maintain computer chart accuracy the information as soon as possible.
• Maintain cleanliness and organization of front desk and the office supply cabinet.

Skills

Excellent communication skills

Customer service

Multitasking

Education

High school diploma or equivalent

Associate degree in office assistant/medical assistant preferred

Career Readiness Certificate

Tools

Windows-based programs

Spreadsheets

Word processing

Scheduling programs

Job description

Goshen Medical Center in Fayetteville, NC is seeking a Front Desk/Receptionist to greet patients, verify insurance, collect fees, and support daily front-desk operations. You will check patients in/out, route calls, and ensure accurate scheduling and documentation.

Strong communication and multitasking are essential. Responsibilities include processing charges, reconciling daily accounts with the Site Leader, preparing for next-day appointments, and maintaining a clean, organized reception area.