Medical Front Desk & Patient Experience Coordinator

Goshen Medical Center; Tabor City (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Goshen Medical Center seeks a patient-focused front desk/medical office assistant to support daily operations at our NC facility. The role emphasizes greeting patients, verifying insurance, collecting fees, and guiding visitors through intake processes.

The ideal candidate will have an associate degree in a related field and be proficient with Windows-based software, scheduling tools, and basic office tasks in a fast-paced environment.

Qualifications

• Associate degree in office assistant/medical assistant preferred.
• Proficient in Windows-based programs, spreadsheets, word processing, and scheduling.
• Ability to address patient concerns/questions in a positive proactive manner.
• Ability to handle multiple tasks in a professional, organized, and friendly manner.
• Career Readiness Certificate.

Responsibilities

• Answer phones; take messages and route to appropriate personnel
• Unlock front door and receptionist window at required times
• Greet patients, verify insurance information and collect any fees due before patient is seen by a provider
• Check patient in and out on computer system. This includes verification of insurance and demographic information
• Process office visit charges and patient payment transactions in a timely manner according to GMC policy
• Complete End-Of-Day reports and reconcile patient accounts with Site leader
• Prepare for next day's appointments. This includes reviewing schedule for accuracy and confirming insurance status. Ensure all forms, records, etc pertinent to the office visit are available
• Manage new patient requests. Set-up new patient packets and charts
• Maintain computer chart accuracy the information as soon as possible.
• Maintain cleanliness and organization of front desk and the office supply cabinet

Skills

Patient service

Multitasking

Professional communication

Education

Associate degree in office/medical assistant

Tools

Windows-based programs

Spreadsheets

Word processing

Scheduling programs

Job description

Goshen Medical Center seeks a patient-focused front desk/medical office assistant to support daily operations at our NC facility. The role emphasizes greeting patients, verifying insurance, collecting fees, and guiding visitors through intake processes.

The ideal candidate will have an associate degree in a related field and be proficient with Windows-based software, scheduling tools, and basic office tasks in a fast-paced environment.