Service Solutionist

PartsSource; Charlotte (NC); Hybrid; USD 42,000 - 68,000; Full time

Benefits offered by this job

401k match

Health benefits

Equity / ownership

Job summary

PartsSource, a leading technology platform for healthcare equipment management, is hiring a Service Solutionist in Charlotte. This hybrid role requires in-office days Tue-Thu and work-from-home flexibility, focusing on handling service requests with urgency and accountability to ensure patient care continuity.

You will gather information, coordinate with vendors, manage multiple events, and document interactions to meet regulatory and quality standards.

Qualifications

• Experience in a customer service or service coordination role supporting healthcare-related equipment servicing.
• Ability to multitask in a fast-paced environment while maintaining professionalism and accuracy.
• Experience working with vendors, scheduling service events, and handling escalations.

Responsibilities

• Own service requests from intake through resolution, ensuring accuracy, urgency, and accountability.
• Gather complete and actionable information by asking thoughtful, direct questions.
• Manage multiple service events simultaneously while maintaining quality and responsiveness.
• Communicate clearly and professionally with customers, vendors, and internal teams via phone, chat, forms, and email.
• Support customers with empathy and composure, especially in time-sensitive or high-impact situations.
• Proactively monitor open work and follow up to prevent delays or escalations.
• Maintain thorough, accurate documentation that meets quality and compliance expectations.
• Navigate complex service scenarios with sound judgement and a solution-oriented mindset.
• Contribute to a team culture on reliability, trust, and shared standards.

Skills

Multitasking

Vendor management

CRM tools

Tools

Service management systems

Microsoft Office

CRM systems

Job description

PartsSource is the leading technology and software platform for managing mission-critical healthcare equipment. Trusted by over 5,000 US hospitals and 15,000 clinical sites, PartsSource empowers providers and service organizations to maximize clinical availability for patient care and automates the procurement of parts, services and training through a unique digital experience.

PartsSource team members are deeply committed to our mission of Ensuring Healthcare is Always On®, which is foundational to our success and growth. Our vibrant culture is built upon aligned values, shared ownership, mutual respect, and a passion for collaborating to solve complex customer problems.

Charlotte, NC | Hybrid (Tuesday-Thursday in Office)

About The Job Opportunity

The Service Solutionists is a critical contributor to our service organization, responsible for managing service requests with urgency, accuracy, and ownership from start to finish.

Our customers span a full spectrum of industries, from government agencies to large hospital systems and healthcare organizations. These customers depend on clear communication, professionalism, and reliability to support their essential operations and patient care. As a result, this role requires a high level of judgement, accountability, and customer focus.

This position is designed for high – performing professionals who take pride in consistence, responsiveness, and follow-through. While this is a hybrid role, success depends on being fully engaged, dependable, and present during required in-office days, and while working from home.

What You’ll Do

• Own service requests from intake through resolution, ensuring accuracy, urgency, and accountability.
• Gather complete and actionable information by asking thoughtful, direct questions.
• Manage multiple service events simultaneously while maintaining quality and responsiveness.
• Communicate clearly and professionally with customers, vendors, and internal teams across phone, chat, online forms, and email.
• Support customers with empathy and composure, especially in time-sensitive or high-impact situations.
• Proactively monitor open work and follow up to prevent delays or escalations.
• Maintain thorough, accurate documentation that meets quality and compliance expectations.
• Navigate complex service scenarios with sound judgement and a solution-oriented mindset.
• Contribute to a team culture on reliability, trust, and shared standards.

Qualifications & Experience

• Previous experience in a customer service, or service coordination role supporting healthcare related equipment servicing.
• Strong ability to multitask in a fast-paced environment while maintaining professionalism and accuracy.
• Experience working with vendors, scheduling service events, and handling escalations.
• Proficiency with service management systems, CRM tools, and Microsoft Office Suite.

Who We Want To Meet

We’re looking for a dependable, high-caliber professionals who understand the responsibility that comes with supporting complex, high stakes customer environments

• Highly reliable – you show up prepared, on time, and ready to own your work
• Strong sense of urgency – you understand priorities and act decisively
• Accountable – you take ownership of outcomes, not just tasks
• Top-tier communicator – you communicate clearly, professionally, and confidently with a wide range of stakeholders
• Customer-Focused – you understand that service quality matters, especially in regulated or mission critical environments
• Detail-oriented – you value accuracy, documentation, and doing things right
• Self-directed – you manage your workload effectively without constant oversight
• Team-oriented – you contribute to a collaborative, high-standard team

Benefits & Perks

• Competitive compensation package with salary, incentives, company ownership/equity, and comprehensive benefits (401k match, health, college debt reduction, and more!)
• Career and professional development through training, coaching and new experiences.
• Hybrid culture with new & beautiful workspaces that balance flexibility, collaboration, and productivity.
• Inclusive and diverse community of passionate professionals learning and growing together.

About PartsSource

Since 2001, PartsSource has evolved into the leading technology and software platform for managing mission-critical equipment, serving over half of the U.S. hospital infrastructure. Our digital systems modernize and automate the procurement of parts, services, technical support, and training for HTM professionals to efficiently and effectively maintain their mission-critical equipment. PartsSource employs over 700 employees nationwide that committed to supporting healthcare providers and ensuring healthcare always on.

In 2021, Bain Capital invested in the business, further accelerating our growth and positive impact within the healthcare industry.

Read More About Us Here

• PartsSource Named to Newsweek’s List of the Top 200 America’s Most Loved Workplaces for 2024
• PartsSource® Named Among the Top 50 Healthcare Technology Companies of 2025
• PartsSource® Named Among the Top 25 Healthcare Software Companies of 2025
• PartsSource President and CEO Philip Settimi Named to Top 50 Healthcare Technology CEO List 2025
• WSJ: Bain Capital Private Equity Scoops Up PartsSource

EEO

PartsSource, Inc., and its affiliates and subsidiaries, provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Legal authorization to work in the U.S. is required.