Pediatric Medical Secretary: Epic & Scheduling Expert

Optum; Worcester (MA); On-site; USD 33,000 - 60,000; Full time

Benefits offered by this job

Health plan options

Dental, Vision

401(k) Savings Plan

Paid time off

Education Reimbursement

Employee Discounts

Job summary

Optum is seeking a Medical Secretary for Reliant Pediatrics in Worcester, MA. The role supports patient flow, schedules, and clinic operations with a focus on accuracy and service.

You will verify demographics, coordinate appointments, handle billing questions, and document in the Epic EMR system while adhering to Lean processes and quality standards. This is a full-time position with competitive benefits.

Qualifications

• High School Diploma/GED.
• 1+ years of customer service experience.

Responsibilities

• Verifies and updates demographics and other patient information including necessary consent and other documents.
• Schedules patients accurately, according to department protocols and provider preference.
• Completes patient check-out, coordinates scheduling, and other services as directed. Manages and updates the Department Appointment Report.
• Provides education, estimate preparation, and other pre-appointment instruction as needed.
• Resolves patients' questions regarding clinic schedules and billing concerns; handles requests for prescription refills, reschedules appointments, etc.
• Accurately and appropriately documents information in the electronic medical record system.
• Receives and processes incoming and outgoing insurance referral requests based on department protocol.

Skills

Customer service

Epic EMR

Education

High School Diploma/GED

Job description

Optum is seeking a Medical Secretary for Reliant Pediatrics in Worcester, MA. The role supports patient flow, schedules, and clinic operations with a focus on accuracy and service.

You will verify demographics, coordinate appointments, handle billing questions, and document in the Epic EMR system while adhering to Lean processes and quality standards. This is a full-time position with competitive benefits.