Healthcare Scheduling & Patient Care Coordinator

University of Southern California; Glendale (CA); On-site; USD 32,000 - 54,000; Full time

Job summary

The Scheduling Coordinator at USC Norris Comprehensive Cancer Center coordinates patient appointments, follow-ups, and surgeries, ensuring testing is completed and financial clearance is obtained. You will liaise with clinicians, coordinate with ancillary services, and maintain an accurate calendar for physicians.

You will handle authorization requests, prepare charts, review charge slips, and support patient communications by phone and in person.

Qualifications

• Req High school or equivalent.
• Pref Experience in health care setting preferred.
• Demonstrated ability to problem-solve and provide effective resolution.
• Demonstrate excellent customer service behavior.
• Must be comfortable with computers and medical terminology.
• Pref Bilingual; (bilingual certified department translator strongly preferred).
• Fire Life Safety Training (LA City) if no card upon hire, obtained within 30 days.

Responsibilities

• Schedules patient appointments and surgeries; coordinates testing and authorization.
• Prepares charts; coordinates care with ancillary departments as needed.
• Reviews and codes charge slips for patient care and surgical services.
• Maintains master appointment calendar and communicates with departments.
• Acts as liaison with physician offices, radiology, and clinic staff.
• Maintains professional demeanor and provides courteous reception and clerical support.

Skills

Customer service

Problem solving

Computer literacy

Medical terminology

Bilingual

Education

High school diploma or equivalent

Tools

Cerner

PowerChart

Outlook

Job description

The Scheduling Coordinator at USC Norris Comprehensive Cancer Center coordinates patient appointments, follow-ups, and surgeries, ensuring testing is completed and financial clearance is obtained. You will liaise with clinicians, coordinate with ancillary services, and maintain an accurate calendar for physicians.

You will handle authorization requests, prepare charts, review charge slips, and support patient communications by phone and in person.