Radiology Scheduling Navigator

University of Southern California; Los Angeles (CA); On-site; USD 32,000 - 54,000; Full time

Job summary

University of Southern California is seeking a Scheduling Coordinator to manage patient appointments, follow-ups and surgeries across assigned units. You will ensure testing and services are completed, validate financial clearance, and provide stellar customer service in person and by phone.

In this role you will coordinate care with ancillary departments, obtain authorizations, maintain calendars, review charge slips, and ensure chart readiness for procedures.

Qualifications

• High school diploma or equivalent.
• Minimum 3 years of scheduling/administrative experience.
• Experience as a Procedure Scheduler.
• Problem-solve and provide effective resolution.
• Excellent customer service behavior.
• Familiar with medical terminology.
• Preferred knowledge of computerized appointment scheduling systems.
• Preferred Radiology and image-guided procedure knowledge.
• Fire Life Safety Training (LA City); obtain card within 30 days of hire.

Responsibilities

• Analyze, plan, and prioritize workload anticipating conflicts.
• Submit for approval and schedule biopsy requests.
• Coordinate nursing staff to ensure adequate resources and avoid conflicts.
• Schedule anesthesia for all cases as required.
• Schedule exams for interventional procedures, Bronch Lab, and Gamma Knife.
• Verify insurance and authorizations with insurance/Admitting Department.
• Demonstrates accuracy and thoroughness in entering information into the computer system.
• Communicates changes with patient and case information to involved personnel.
• Adheres to protecting patient confidentiality.
• Work positively with colleagues to create an effective, efficient workplace dedicated to customer service.
• Demonstrates flexibility, self-direction, accuracy and problem solving in daily activity.
• Confirm patient appointments and provide preparation instructions.
• Performs other duties as assigned.

Skills

Customer service

Problem solving

Medical terminology

Scheduling knowledge

Radiology knowledge

LA City Fire Life Safety Training

Education

High school diploma or equivalent

Tools

Computerized appointment scheduling system

Job description

University of Southern California is seeking a Scheduling Coordinator to manage patient appointments, follow-ups and surgeries across assigned units. You will ensure testing and services are completed, validate financial clearance, and provide stellar customer service in person and by phone.

In this role you will coordinate care with ancillary departments, obtain authorizations, maintain calendars, review charge slips, and ensure chart readiness for procedures.