Healthcare Scheduling Lead — Senior Ops & Mentorship

WelbeHealth; Modesto (CA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical insurance (Medical, Dental, V​

PTO 17 days

12 paid holidays

6 sick days

401K with match

Base pay + bonus

Additional benefits

Job summary

WelbeHealth in the United States is seeking a Supervisor, Scheduling to lead scheduling operations for participants in our PACE program. You will oversee appointment planning, resolve escalations, and ensure data accuracy across systems.

The role emphasizes leadership, coaching Scheduling Specialists, and partnering with care teams to uphold high-quality, timely service for seniors and their families.

Qualifications

• Minimum of two years in healthcare scheduling or operations.
• Supervisory experience with coaching and development preferred.
• Experience working with EMR and scheduling/communication platforms.
• Degree in healthcare administration or operations preferred.

Responsibilities

• Provide operational oversight and ensure timely, accurate scheduling of participant appointments per protocols.
• Troubleshoot complex scheduling issues and manage escalations with internal staff, providers, and participants.
• Audit scheduling data for accuracy, completeness and regulatory compliance.
• Support compliance tasks to align scheduling with policies and requirements.
• Supervise Scheduling Specialists and Onsite Specialty Scheduler with coaching and daily oversight.
• Monitor team productivity and adherence to scheduling policies and standards.

Skills

Leadership

Scheduling

Customer service

Education

High school diploma

Healthcare administration degree

Tools

EMR systems

Scheduling platforms

Job description

WelbeHealth in the United States is seeking a Supervisor, Scheduling to lead scheduling operations for participants in our PACE program. You will oversee appointment planning, resolve escalations, and ensure data accuracy across systems.

The role emphasizes leadership, coaching Scheduling Specialists, and partnering with care teams to uphold high-quality, timely service for seniors and their families.