Scheduling Specialist

WelbeHealth; Los Angeles (CA); On-site; USD 32,000 - 43,000; Full time

Benefits offered by this job

Medical, Dental, Vision coverage

PTO & holidays

401(k) match

Bonus eligibility

Comprehensive benefits

Job summary

WelbeHealth’s PACE program coordinates participant appointments and ensures timely scheduling, cancellations, and rescheduling while maintaining accurate team availability.

As Scheduling Specialist you will respond to calls and emails, manage EMR data, and communicate confirmations and reminders to participants, families, and staff.

We value strong customer service, organization, and healthcare experience, with base pay plus bonus and a comprehensive benefits package.

Qualifications

• High school diploma or equivalent required.
• Minimum 1 year of healthcare experience required; PACE experience preferred.
• Minimum 1 year of experience with Electronic Medical Records (EMR).
• Excellent customer service, organizational, and communication skills.

Responsibilities

• Coordinate the scheduling of participants' appointments.
• Assist with troubleshooting conflicts and urgent needs with stakeholders.
• Address cancellations and rescheduling requests promptly.
• Respond to calls, emails, and scheduling requests as they arise.
• Maintain and update team member availability in source systems.
• Communicate appointment confirmations and reminders per protocols.

Skills

Customer service

Organizational skills

Communication skills

Education

High school diploma or equivalent

Tools

EMR

Job description

WelbeHealth’s PACE program helps seniors stay in their homes and communities by providing medical care and community-based services. We provide all-inclusive care for seniors including medical, dental, physical therapy, and much more. Our core values and participant focus lead the way no matter what.

The Scheduling Specialist is accountable for coordinating participant care scheduling, including maintaining accurate team member availability for participant appointments. This role also manages cancellations and rescheduling requests, responds to calls and in-person participant needs, notifies participants regarding future appointments, and conducts other administrative tasks as needed.

This role is different because the Scheduling Specialist at WelbeHealth:

• Has the opportunity to grow and strengthen their expertise within a structured, supportive healthcare environment designed to help navigate a variety of situations
• Plays a critical role in supporting a growing, mission-driven healthcare organization, ensuring vulnerable seniors feel supported and have access to high-quality care

We care about our team members. That’s why we offer:

• Medical insurance coverage (Medical, Dental, Vision)
• Work/life balance - We mean it! 17 days of personal time off (PTO), 12 Paid holidays observed annually, and 6 sick days
• 401K savings + match
• Comprehensive compensation package including base pay and bonus
• And additional benefits!

On The Day-to-day, You Will

• Effectively coordinate the scheduling of participants appointments
• Assist with troubleshooting conflicts and urgent needs, communicating with all stakeholders (staff, families, providers, etc.) to meet appointment turn-around times
• Address cancellation and rescheduling requests from both staff members and participants, ensuring changes are appropriately managed and promptly communicated to all parties
• Respond to incoming phone calls, emails, and contacts as scheduling requests are received
• Maintain and update team member availability in source systems to ensure accurate information is reflected at all times
• Communicate appointment confirmations and appointment reminders as outlined by department protocols, updating appointments as appropriate

Job Requirements Include

• High school diploma or equivalency required
• Minimum of one (1) year of healthcare experience required; PACE experience preferred
• Minimum of one (1) year of experience with Electronic Medical Records (EMR)
• Outstanding customer service orientation, especially in telephone and written communications
• Excellent organizational and communication skills

We are seeking a Scheduling Specialist that ideally has PACE or medical scheduling experience.

Compensation consists of base salary plus bonus. WelbeHealth offers a competitive total rewards package that includes a 401(k) match, comprehensive healthcare coverage, and a broad range of additional benefits. Actual compensation will be determined based on experience and relevant qualifications.

Compensation Offering

$23.23—$30.66 USD

COVID-19 Vaccination Policy

At WelbeHealth, our mission is to unlock the full potential of our vulnerable seniors. In this spirit, please note that we have a vaccination policy for all our employees and proof of vaccination, or a vaccine declination form will be required prior to employment. WelbeHealth maintains required infection control and PPE standards and has requirements relevant to all team members regarding vaccinations.

Our Commitment to Diversity, Equity and Inclusion

At WelbeHealth, we embrace and cherish the diversity of our team members, and we're committed to building a culture of inclusion and belonging. We're proud to be an equal opportunity employer. People seeking employment at WelbeHealth are considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), pregnancy or other status protected by applicable law.