Scheduling Supervisor

WelbeHealth; Los Angeles (CA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical insurance

PTO 17 days

Holidays 12

Sick days 6

401K with match

Bonus

Additional benefits

Job summary

WelbeHealth in Los Angeles is seeking a Supervisor, Scheduling to lead scheduling workflows for our PACE program, coordinating with interdisciplinary care teams to ensure timely, accurate appointments and excellent customer service.

You will oversee scheduling operations, troubleshoot complex issues, and perform quality audits of scheduling data to maintain compliance and high-quality care for vulnerable seniors.

Qualifications

• Experience leading scheduling or operations teams in a healthcare setting.
• Strong cross-functional collaboration and communication skills.
• Proven ability to manage scheduling workflows and resolve escalations.

Responsibilities

• Provide operational oversight and ensure timely and accurate scheduling of participant appointments in alignment with WelbeHealth’s scheduling protocols.
• Assist with troubleshooting complex or urgent scheduling issues and resolve escalations promptly, serving as the point of contact for escalated scheduling inquiries with internal staff, external entities, and participants.
• Ensure quality assurance by reviewing and auditing scheduling data for accuracy, completeness, and compliance.

Skills

Leadership

Operations management

Scheduling

Customer service

Cross-functional collaboration

Quality assurance

Job description

WelbeHealth’s PACE program helps seniors stay in their homes and communities by providing medical care and community-based services. We provide all-inclusive care for seniors including medical, dental, physical therapy, and much more. Our core values and participant focus lead the way no matter what.

The Supervisor, Scheduling serves as the scheduling subject matter expert and works cross-functionally with interdisciplinary care teams, providers, and leadership to ensure accurate scheduling workflows and exceptional customer service.

This role is different because the Supervisor, Scheduling at WelbeHealth:

• Has the opportunity to grow and strengthen their leadership and operations expertise within a structured, supportive healthcare environment
• Plays a critical role in supporting a growing, mission-driven healthcare organization, ensuring vulnerable seniors feel supported and have access to high-quality care

We care about our team members. That’s why we offer:

• Medical insurance coverage (Medical, Dental, Vision)
• Work/life balance - We mean it! 17 days of personal time off (PTO), 12 Paid holidays observed annually, and 6 sick days
• 401K savings + match
• Comprehensive compensation package including base pay and bonus
• And additional benefits!

On The Day-to-day, You Will

• Provide operational oversight and ensure timely and accurate scheduling of participant appointments in alignment with WelbeHealth’s scheduling protocols
• Assist with troubleshooting complex or urgent scheduling issues and resolve escalations promptly, serving as the point of contact for escalated scheduling inquiries with internal staff, external entities, and participants
• Ensure quality assurance by reviewing and auditing scheduling data for accuracy, completeness, and compliance