Supervisor, Scheduling

WelbeHealth; Modesto (CA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical insurance (Medical, Dental, V​

PTO 17 days

12 paid holidays

6 sick days

401K with match

Base pay + bonus

Additional benefits

Job summary

WelbeHealth in the United States is seeking a Supervisor, Scheduling to lead scheduling operations for participants in our PACE program. You will oversee appointment planning, resolve escalations, and ensure data accuracy across systems.

The role emphasizes leadership, coaching Scheduling Specialists, and partnering with care teams to uphold high-quality, timely service for seniors and their families.

Qualifications

• Minimum of two years in healthcare scheduling or operations.
• Supervisory experience with coaching and development preferred.
• Experience working with EMR and scheduling/communication platforms.
• Degree in healthcare administration or operations preferred.

Responsibilities

• Provide operational oversight and ensure timely, accurate scheduling of participant appointments per protocols.
• Troubleshoot complex scheduling issues and manage escalations with internal staff, providers, and participants.
• Audit scheduling data for accuracy, completeness and regulatory compliance.
• Support compliance tasks to align scheduling with policies and requirements.
• Supervise Scheduling Specialists and Onsite Specialty Scheduler with coaching and daily oversight.
• Monitor team productivity and adherence to scheduling policies and standards.

Skills

Leadership

Scheduling

Customer service

Education

High school diploma

Healthcare administration degree

Tools

EMR systems

Scheduling platforms

Job description

WelbeHealth’s PACE program helps seniors stay in their homes and communities by providing medical care and community-based services. We provide all-inclusive care for seniors including medical, dental, physical therapy, and much more. Our core values and participant focus lead the way no matter what.

The Supervisor, Scheduling serves as the scheduling subject matter expert and works cross-functionally with interdisciplinary care teams, providers, and leadership to ensure accurate scheduling workflows and exceptional customer service.

This role is different because the Supervisor, Scheduling at WelbeHealth:

• Has the opportunity to grow and strengthen their leadership and operations expertise within a structured, supportive healthcare environment
• Plays a critical role in supporting a growing, mission-driven healthcare organization, ensuring vulnerable seniors feel supported and have access to high-quality care

We care about our team members. That’s why we offer:

• Medical insurance coverage (Medical, Dental, Vision)
• Work/life balance - We mean it! 17 days of personal time off (PTO), 12 Paid holidays observed annually, and 6 sick days
• 401K savings + match
• Comprehensive compensation package including base pay and bonus
• And additional benefits!

On The Day-to-day, You Will

• Provide operational oversight and ensure timely and accurate scheduling of participant appointments in alignment with WelbeHealth’s scheduling protocols
• Assist with troubleshooting complex or urgent scheduling issues and resolve escalations promptly, serving as the point of contact for escalated scheduling inquiries with internal staff, external entities, and participants
• Ensure quality assurance by reviewing and auditing scheduling data for accuracy, completeness, and compliance
• Participate in administrative and compliance tasks with the objective of ensuring scheduling operations comply with policies, procedures, and regulatory requirements
• Provide leadership and team management support by directly supervising and supporting the Scheduling Specialists and Onsite Specialty Scheduler, providing coaching, mentorship, and daily oversight of scheduling activities and workflows
• Monitor team productivity, accuracy, and adherence to scheduling policies and performance standards
• Reinforce WelbeHealth’s commitment to exceptional customer service by ensuring communication with participants, their families, providers, and team members is professional, timely, and empathetic

Job Requirements Include

• High school diploma or equivalency required; associate or bachelor’s degree in healthcare administration or operations management preferred
• Minimum of two (2) years of experience in healthcare scheduling or operations
• Minimum of two (2) years of experience working in a supervisory position with demonstrated ability to mentor and develop team members preferred
• Minimum of one (1) year of experience working with Electronic Medical Records (EMR) and scheduling/communication platforms required
• Experience leading in a data-driven organization, leveraging reports and data to prioritize and manage people and projects
• Strong leadership skills with a proven ability to coach, motivate, and develop high-performing teams

We are seeking a Supervisor, Scheduling that ideally has healthcare leadership experience involving medical appointment scheduling. If you’re ready to join a team that values both its participants and team members, we’d love to hear from you!

Compensation consists of base salary plus bonus. WelbeHealth offers a competitive total rewards package that includes a 401(k) match, comprehensive healthcare coverage, and a broad range of additional benefits. Actual compensation will be determined based on experience and relevant qualifications.

Compensation Offering

$70,304—$89,535.30 USD

COVID-19 Vaccination Policy

At WelbeHealth, our mission is to unlock the full potential of our vulnerable seniors. In this spirit, please note that we have a vaccination policy for all our employees and proof of vaccination, or a vaccine declination form will be required prior to employment. WelbeHealth maintains required infection control and PPE standards and has requirements relevant to all team members regarding vaccinations.

Our Commitment to Diversity, Equity and Inclusion

At WelbeHealth, we embrace and cherish the diversity of our team members, and we're committed to building a culture of inclusion and belonging. We're proud to be an equal opportunity employer. People seeking employment at WelbeHealth are considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), pregnancy or other status protected by applicable law.