Supervisor, Scheduling

WelbeHealth; Stockton (CA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

PTO 17 days

Paid holidays

401K match

Bonus & benefits

Job summary

WelbeHealth is seeking a Supervisor, Scheduling to lead onsite appointment scheduling operations for our PACE program. You will oversee scheduling, troubleshoot escalations, and ensure quality data and compliance across the team.

Qualifications include 2+ years in healthcare scheduling or operations and supervisory experience, with EMR exposure. A Bachelor's degree in healthcare administration is preferred. The role features a comprehensive benefits package and a base plus bonus compensation.

Qualifications

• High school diploma or equivalency required; associate or bachelor’s degree in healthcare administration or operations management preferred
• Minimum of two (2) years of experience in healthcare scheduling or operations
• Minimum of two (2) years of supervisory experience
• Minimum of one (1) year of experience with EMR and scheduling/communication platforms
• Experience leading in a data-driven organization using reports to manage people and projects

Responsibilities

• Provide operational oversight and ensure timely, accurate scheduling of participant appointments
• Troubleshoot complex scheduling issues and act as the point of contact for escalations
• Audit scheduling data for accuracy, completeness, and compliance
• Participate in administrative and compliance tasks to meet policies and regulations
• Supervise Scheduling Specialists and Onsite Specialty Scheduler; coach and mentor the team
• Monitor team productivity, accuracy, and adherence to policies and standards
• Maintain professional, timely, and empathetic communication with participants and families

Skills

Leadership

Coaching/Mentoring

Data-driven decision making

Scheduling operations

Communication

Team supervision

Education

High school diploma or equivalent

Associate or Bachelor’s degree in Healthcare Administration or Operations Management preferred

Tools

EMR systems

Job description

WelbeHealth’s PACE program helps seniors stay in their homes and communities by providing medical care and community-based services. We provide all-inclusive care for seniors including medical, dental, physical therapy, and much more. Our core values and participant focus lead the way no matter what.

*Requires working onsite.*

*This role is different because the Supervisor, Scheduling at WelbeHealth:*

*We care about our team members. That’s why we offer:*

• Medical insurance coverage (Medical, Dental, Vision)
• Work/life balance - We mean it! 17 days of personal time off (PTO), 12 Paid holidays observed annually, and 6 sick days
• 401K savings + match
• Comprehensive compensation package including base pay and bonus
• And additional benefits!

*On The Day-to-day, You Will*

• Provide operational oversight and ensuretimely and accurate scheduling of participant appointments in alignment with WelbeHealth’s scheduling protocols
• Assist with troubleshooting complex or urgent scheduling issues and resolve escalations promptly, serving as the point of contact for escalated scheduling inquiries with internal staff, external entities, and participants
• Ensure quality assurance byreviewing and auditing scheduling data for accuracy, completeness, and compliance
• Participate in administrative and compliance taskswith the objective of ensuring scheduling operations comply with policies, procedures, and regulatory requirements
• Provide leadership and team management support by directly supervising and supporting the Scheduling Specialists and Onsite Specialty Scheduler, providing coaching, mentorship, and daily oversight of scheduling activities andworkflows
• Monitor team productivity, accuracy, and adherence to scheduling policies andperformance standards
• Reinforce WelbeHealth’s commitment to exceptional customer service by ensuring communication with participants, their families, providers, and team members is professional, timely, and empathetic

*Job Requirements Include*

• High school diploma or equivalency required; associate or bachelor’s degree in healthcare administration or operations management preferred
• Minimum of two (2) years of experience in healthcare scheduling or operations required
• Minimum of two (2) years of experience working in a supervisory position with demonstrated ability to mentor and develop team members required
• Minimum of one (1) year of experience working with Electronic Medical Records (EMR) and scheduling/communication platforms required
• Experience leading in a data-driven organization, leveraging reports and data to prioritize and manage people and projects
• Strong leadership skills with a proven ability to coach, motivate, and develop high-performing teams

We are seeking a Supervisor, Scheduling that ideally has healthcare leadership experience involving medical appointment scheduling. If you’re ready to join a team that values both its participants and team members, we’d love to hear from you!

Compensation consists of base salary plus bonus. WelbeHealth offers a competitive total rewards package that includes a 401(k) match, comprehensive healthcare coverage, and a broad range of additional benefits. Actual compensation will be determined based on experience and relevant qualifications.

Compensation Offering

$70,304—$89,535.30 USD

*COVID-19 Vaccination Policy*

At WelbeHealth, our mission is to unlock the full potential of our vulnerable seniors. In this spirit, please note that we have a vaccination policy for all our employees and proof of vaccination, or a vaccine declination form will be required prior to employment. WelbeHealth maintains required infection control and PPE standards and has requirements relevant to all team members regarding vaccinations.

*Our Commitment to Diversity, Equity and Inclusion*

At WelbeHealth, we embrace and cherish the diversity of our team members, and we're committed to building a culture of inclusion and belonging. We're proud to be an equal opportunity employer. People seeking employment at WelbeHealth are considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), pregnancy or other status protected by applicable law.