Clinical Scheduling & Patient Records Assistant

U.S. Department of Veterans Affairs; New York (NY); On-site; USD 42,000 - 54,000; Full time

Job summary

The U.S. Department of Veterans Affairs seeks a Medical Support Assistant (MSA) to schedule and reschedule patient appointments, refer patients to clinics, and support health services staff by handling routine EHR tasks in the Health Administration department.

The MSA will assist with patient inquiries, manage appointment flow, verify demographics, and coordinate administrative functions related to patient care, ensuring a smooth clinic operation for Veterans seeking care.

Qualifications

• Advanced knowledge of medical terminology to understand diagnoses and procedures.
• Strong customer service skills to identify concerns and refer to staff for resolution.
• Ability to operate computerized systems to enter, modify and retrieve sensitive patient information.
• Ability to schedule medical appointments in a clinical setting.
• Ability to work independently across a wide range of duties.
• Excellent communication skills with internal and external customers.

Responsibilities

• Schedule, cancel and reschedule patient appointments and/or consults.
• Enter and verify appointment information and demographics.
• Coordinate information related to patient care and services.
• Assist with reviewing electronic health records and processing requests.
• Provide high-quality customer service to Veterans and families.
• Communicate effectively by phone, in person, or electronically.

Skills

Medical terminology

Customer service

Computerized systems

Scheduling appointments

Independent work

Effective communication

Education

High school diploma / GED

Job description

The U.S. Department of Veterans Affairs seeks a Medical Support Assistant (MSA) to schedule and reschedule patient appointments, refer patients to clinics, and support health services staff by handling routine EHR tasks in the Health Administration department.

The MSA will assist with patient inquiries, manage appointment flow, verify demographics, and coordinate administrative functions related to patient care, ensuring a smooth clinic operation for Veterans seeking care.