Healthcare Administrative & Scheduling Specialist

U.S. Department of Veterans Affairs; Chicago (IL); On-site; USD 39,000 - 54,000; Full time

Job summary

The U.S. Department of Veterans Affairs is seeking a Medical Support Assistant (MSA) to support physicians, nurses, and care teams.

The role focuses on patient flow information, administrative guidance, and essential office tasks in an inpatient or outpatient setting. Responsibilities include answering phones, greeting patients, scheduling appointments, updating demographics/insurance, and handling various clerical duties as part of the clinic team.

Qualifications

• Answer phones and greet patients promptly.
• Relay messages to staff and schedule appointments.
• Verify demographics and insurance data at check-in.

Responsibilities

• Perform clerical tasks to support patient care teams.
• Schedule, cancel, and adjust appointments and referrals.
• Process clinic communications and manage electronic documents.

Skills

Phone etiquette

Appointment scheduling

Patient intake

Docs processing

Tools

Word processing

Job description

The U.S. Department of Veterans Affairs is seeking a Medical Support Assistant (MSA) to support physicians, nurses, and care teams.

The role focuses on patient flow information, administrative guidance, and essential office tasks in an inpatient or outpatient setting. Responsibilities include answering phones, greeting patients, scheduling appointments, updating demographics/insurance, and handling various clerical duties as part of the clinic team.